How can I change the label names under Notif preference to the correct translation in CSM Portal

[lawrencesenpai]

Even if we select the language to either japanese or chinese, it still shows the english email for the notification preference.

We have different emails for different languages but it still gets the english one. Where to change this? Thanks

[James Chun]

So have you translated the 'Name' field of the notification? Try changing the language to Japanese/Chinese and update the 'Name' field of the notification in [sysevent_email_action] table.

[lawrencesenpai]

Are you talking about the Dictionary 'Name' for the notifcations? This is the labels for the name field for the notification table 

[lawrencesenpai]

And if you're talking about testing if the email changes if I change the language, answer is no. I tried changing the label name of the notification and it still shows that notif even if I change the language. Its just fetching the english email instead of getting the correct one.

[James Chun · Accepted solution]

I was able to translate the name of the notification from my end, refer to the following article for the details - https://www.servicenow.com/community/international-localization-forum/translating-notification-name/...

It appears the 'name' column is a string field and needs to be changed to a translated text type.

Once it's done, you can save the field in various languages.

English:

Spanish:

Hope it helps, cheers

[lawrencesenpai]

Thanks for this one, I will look into this article and try to play with this one.