How do I add the sn_customerservice_case table to my scope?

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hm69
Giga Contributor

‎04-15-2019 06:47 AM

Hi there -

I don't see the sn_customerservice_case table when searching for it from Metrics > Definition > New.  It turns out that the list shows only tables and database views that are in the same scope as the metric definition.  Is there a way to add sn_customerservice_case to my scope (I already created a new Local Update Set to capture my changes). 

 

Thanks, Hugo

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee

‎04-15-2019 06:58 AM

Hi,

For scoped applications, you need to add cross-scope access to your application. in the menu type Application Cross-Scope Access.

Refer to the following official documentation:

Define cross-scope access to an application resource

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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Alberto Consonn
ServiceNow Employee
ServiceNow Employee
In response to hm69

‎04-15-2019 07:56 AM

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

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