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Forum Posts

Record producer - Answers not showing on target record

Hi experts,I am creating a record producer and have encountered a problem. When I test the form and click submit, several of the answers in the internal case that is created are missing, but that I specified earlier when I filled out the form. What c...

jhnd by Giga Contributor
  • 410 Views
  • 3 replies
  • 0 helpfuls

Resolved! regarding external access

Hi Everyone,Thanks for the earlier guidance. I was able to make progress, but I’m still facing an issue.What I did so far:Created a Record Producer for the Lead table and made it public.Updated ACLs so that the Guest user has read/write/create access...

RohitPapann by Tera Contributor
  • 490 Views
  • 2 replies
  • 2 helpfuls

Getting attachment id in attachment action client script

Hi everybody, I have been struggling with an issue that is driving me crazy. Our customers want attachments to be opened in a new browser tab by default when they are being clicked on in a case / task record in CSM/FSM workspace. By default the docum...

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Remove "snc_read_only" in the group

Hi Community, Here one of the user is not able to see the submit button in customer portal while submitting the requests. The user belongs to one of the X group in that group the roles are itil , snc_read_only and customer agent . As snc_read_only ro...

tulasi8 by Tera Contributor
  • 322 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on cases resolved on first assignment group

Hello Alli am trying to figure out how to create a report on the percentage of cases which have been resolved on the first assignment group. Does anyone know where to start?thanks

Marta G by Mega Guru
  • 896 Views
  • 7 replies
  • 3 helpfuls

Integration with One Identity

Customer is asking if Servicenow is integrating with One Identity ? Eg get user information from One Identity to populate case information.

Frank70 by ServiceNow Employee
  • 2027 Views
  • 3 replies
  • 1 helpfuls

Resolved! Populate Install base item from Sold Product field

Hi all, The requirement is to populate Install base item from my sold product on the case table. I have tried the below logic but somewhere it's going wrong and not working. Business Rule: When: afterInsert: trueOrder: 200 Script: (function executeRu...

Import single excel with multiple sheet

Hi,I have a use case where I need to import data from an Excel file into a custom TEST table in ServiceNow. The table has the following fields:typenamecategorysubcategorydescriptionMy Excel file contains three sheets:TEST_1TEST_2TEST_3Each sheet cont...

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CSM - Contacts

Hi All,  I have a CSM question. All contacts from CSM are automatically visible under the sys_user table, as contacts are an extension of the user table. However, in some cases, a contact record and a user record share the same email ID. As a result,...

akkkiii95 by Tera Contributor
  • 701 Views
  • 4 replies
  • 1 helpfuls

How to assign a task in Knowledgebase.

How do you assign a task in the knowledgebase?  I see that someone assigned a task to me with feedback on a knowledge article and I see it in my assigned tasks.

LeynaZ by Mega Contributor
  • 1428 Views
  • 4 replies
  • 0 helpfuls