Dear Community,I have a requirement to create different groups within the same customer account. There are 5 customer groups that are suppose to get support from each service we have.Some are part of mutltiple groups.In the CSM portal they are suppos...
Hello Community,I am working on a requirement within the CSM Workspace case form and need assistance with orchestrating client-side actions based on a server-side event. The Requirement: When an agent sends an email from the Case record in the Worksp...
My organization – provides one service to retail end users, i.e. Sender & Receiver in every India states. This Service can be requested from any state can be fulfilled by any state.We have three partners roles in every state.One direct partner at bot...
Hello, I'm facing an issue when trying to access certain CSM tables via the portal. The error message reads : "Access to API 'put(table_name.field)' from scope 'sn_customerservice' has been refused due to the API's cross-scope access policy." Is th...
We are using service bridge RTD (Remote Task Definition) and have configured a state mapping transform. However, we have a state on our provider instance which when selected we do not want that state to send any state change to the consumer. Any idea...
I created a Service Portal page using a Record Producer and added an attachment field.However, when the user clicks the Submit button, two attachment records are created.Details:One attachment is created when the user uploads the file on the portal.A...
The "Related Search Results" are coming up empty regardless of what's typed in the Short Description for the Case. I've tried Default Sources and every other available selection in the drop down and continue to get the same "No matching..." result. ...
Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that q...
I found several CIS-CSM exam questions across different platforms such as Quizlet, Udemy, and Dumpsbase, but I've noticed that the answers often differ between sources. Could you please help me determine the correct answers? 1. As per this url, (http...
Hi,I have created a playbook on the requested item table (which is for catalog item)When opened the record in the Configurable workspace the playbook tab is not available.Also, after testing the playbook, it is showing as no activities on the Playboo...
I have this database view, data is reflecting correctly, but it is coming twice ( meaning duplicate), what should I change in the where clause to avoid duplicates records?
For the sn_customerservice_case table, we currently have an out-of-the-box (OOB) State Flow that includes states like New, Work in Progress, Awaiting Info, Cancelled, Resolved, Closed.Our customer wants an additional custom State Flow that applies on...
In many business scenarios, users must attach supporting documents when submitting a Record Producer form. While ServiceNow provides a Mandatory Attachment checkbox, it doesn’t always cover conditional use cases. This article explains how to enforce ...
Hi All, Please note that I am trying to make a knowledge base as public so any non authenticated user can access its articlesthis is on my PDI InstanceI have gone through a lot of documentations from the community but it cannot seem to get it workI m...