About collaboration between CSM and Microsoft Teams
ITSM integrates with Microsoft Teams and allows requesters to use Virtual Agents and portals within Teams. Could you please tell me if the same can be achieved with CSM?
Forum Posts
Default font in Knowledge article form is not applied to imported articles
I have set the default font and size for creating a Knowledge article to Arial 12 in both Article body and Restricted text. When choosing "Create an Article" or "Create New", the default font in the Article body and Restricted tex shows as Arial 12 ...
Transform "toggle template bar" by an "Article template"
Hello,Today we have implemented several templates to apply (using toggle template bar) within our internal knoweldge bases.We would like to replace them by article templates.Do you know how to proceed?Thanks for your help.Regards
Resolved! Numeric values for the "State" field in the Task table and its child
Hello everyone,we are considering creating lists based on the task table for our leadership teams.These lists are intended to serve purely as monitoring tools.During testing, we noticed that numeric values in the status field, for example, in cases a...
Can the header be modified for users with a particular role?
Can the header be modified for users with a particular role?
Identify what has to be implemented to add the Ascendo AI component into Servicenow CSM FSM workspac
Hi ALL, I have a requirement to do a spike thatThis spike is to identify and document what has to be implemented in ServiceNow to bring that functionality into the Configurable Workspace Case/Incident forms. Please provide a document that contains al...
Record Page Tabs are not visible in CSM workspace
Hi everyone, Record Tab is missing in the CSM workspace Record Page, and i also see there is a related list component which has all the related list. Since the Tab is missing im unable to add my playbook here. Can anybody help me bringing this tab b...
Migration from Salesforce to ServiceNow
Dear Community, We are working with a FinTech compnay who is running their CRM, CSM and FSM on Salesforce and we are in the process of replacing it with ServiceNow CSM & FSM. While from the product standpoint we have enabled customer on the feature s...
Need to configure ATF steps for CSM case triggered from email boxes
Hello All,I want to configure ATF steps for CSM cases created through email address note: emails addresses are stored in case routers not in the inbound actions I created few ATF Steps to create case through email, As of now case is getting created ...
Looking to Learn ServiceNow CSM from a CRM Perspective – Suggestions for Detailed Courses?
Hi Community,I hope you're all doing well.I’m currently exploring ServiceNow CSM (Customer Service Management), particularly from a CRM perspective, and I’d like to dive deeper into understanding how it works in real-world scenarios.While I’ve come a...
Resolved! Help Needed: Public Table Access Error ("Not Authorized or Record is Invalid") – dev187891
Hi ServiceNow Community,I’m reaching out for guidance on an issue I’ve encountered while exposing a custom table (Lead) to the public through my developer instance without login credentials.Here’s what I’ve already configured: Public access enabled o...
Remapping of companies to respective domain
Hi All , How to remap the companies with particular domain , currently companies are mapped to default domain that's why new users logs in with default domain. Thanks
Resolved! How to modify the display order of list data in a custom table？
I have a custom list as follows:I would like to sort the data based on the above fields during the initial display stage. How should it be set up?
Jira Integration , Json issues
Hello Everyone,I'm experiencing a problem while fetching comments from Jira for a specific issue ID.When I retrieve the data using the Action, the JSON contains the mention object properly, including the name of the mentioned user. Here's a sample o...
Learning LIve
Any suggestion on Admin certification live sessions or prep classes before testing?
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