Currently, the Team Calendar in WFO/Agent Workspace only displays schedules for an agent’s Primary Assignment Group. This is restrictive since many agents are members of multiple groups. The only workaround is to make them Group Managers, which is no...
I would like to provision users from EntraID to ServiceNow.In the standard functionality, the table to be provisioned is sys_user.However, since this is an external user,I would like to synchronize it with the contact table (customer_contact) as well...
I am using reference of this widget in some other portal page. Basically, I have created my own whole new portal and new pages and in one page I am calling 'Registration Request' Widget, but when submitting the form it's showing Error processing requ...
I am Creating a flow in which i Create a custom RITM mapped through original RITM and now i want the same variable editor to be shown on the custom RITM which i already create on the original RITM (Variable editor contains the variables filled at the...
I’m experiencing an issue in the CSM portal (support agent view) when using Chrome Version 139.0.7258.139 (Official Build) (64-bit).When I try to navigate away from the landing page to open a dedicated case, clicking the case hyperlink causes the scr...
I Need to add same contact in different accounts in my CSM platform , can any one guide me through
Hi Experts,How are you routing (setting the assignment group on the case) for cases generated by Email from unregistered contacts in your CSM implementation?Would storing possible '@companyname.com' email domains somewhere at the account level be a g...
Hi Can any one guide meHow to create the parallel approver subflow so that it waits on the Approval for the specific RITM’s approval records.Parallel approval beacuse multiple approvers will be there based on access requestThe subflow should pause ...
Hi All,We are planning to perform POC on integration of Copilot studio with ServiceNow Knowledge base (HR, ITSM).searching for the procedure. Could you please suggest if you know any documentation related to that?Please help us if anybody already don...
We're currently experiencing issues with Personal Developer Instances (PDIs). Our team is actively working on a resolution. We appreciate your patience and apologize for any inconvenience.My question is this, are you guys facing this?
var qaurl = 'https://service-now.com';var apipath = '/api/now/table/sys_user_grmember';var username = 'Automation';var pass = 'xxx';var asgrpid = 'e666528b939e2ad4e2cb3af17cba109a'; // Group sys id in qavar value = '84a4d1df87758510735aba2c8bbb3559';...
I want a Customer Satisfaction survey to be triggered when case state changes to "Resolved" and the resolution is accepted by the customer. Survey is only sent once per case. Survey link is delivered to the customer via email or shown in the portal. ...
Hi can one guide me or Implemented below requirmentI have a catalog item with two list collector variables. The second variable should display values based on the selections made in the first variable. When multiple options are selected in the first ...
I would like to know the notification conditions and recipients for the notification "Case closed for RP consumers."I understand that the following method is used to create the event that triggers this notification:https://<instance>.service-now.com/...
Hi Community,I’m working with CSM cases and exploring how to handle case handoffs between assignment groups more effectively.The business requirement is: when the assignment group changes, we want an intermediary form or pop-up to capture structured ...
