Hello! I am trying to add a field called 'Category' to the csm portal - Cases list. I checked the native UI and found 'csp' view to be same as what i see on the portal list view. However, after adding the field on the 'csp' view it is not being refle...
function onClick(g_form) { g_modal.confirm("Confirm", "Are you sure ?", function(response) { doSubmit(); }, { cancelTitle: "Cancel", confirmTitle: 'Confirm' }); function doSubmit() { console.log("doSubmit"); <...
i am trying to create a report with the following characteristics:1. a trend that shows the duration to resolve incident tickets over days, weeks, months, years
Hi all, I am trying to determine my options for the scenario below. ScenarioWe have a new case type extended from sn_customerservice_case. Within this case type we have the need to retrieve additional information from other parties when required etc....
Hi Folks, I’m interested to know how secured audits and DSAR have been implemented in servicenow with respect to Customer Service & Support?Is there a business case or guide available for this? Thanks in advance
Can anyone share the relationship between service qualification API TMF645 & Service Order API TMF641. I can trace that in scripted rest already OTB service qualification API is available but need details about the GET/POST operations via the service...
Hello! I have a variable set called "data_options" that has variable called "choice" which contains 7 choices. The variable set used by 3 service catalog item (A,B,C). We need to hide one of the options from the choice variable for catalog item "A". ...
We are working on configuring the CSM portal and need to update the background and company logo on the following pages:/login_cpw.domulti_factor_auth_setup.page.dovalidate_multifactor_auth_code.doThese updates should align with the company’s UX desig...
1. user List template to make list page, but it is can't open detail page This thing is always this won't work, that won't work. If it doesn't work, don't just blabber on
What security mechanisms are put in place for portal that are made available to unauthenticated public users? Does ServiceNow apply WAF-level controls specifically for public ServiceNow URLs/pages, including: Geo-fencing (e.g. restricting access...
Hi,We have a requirement to calculate the commission or incentive the sales agent would get once a lead gets closed. I do not think this is supported out of the box by SOMT lead management. Request you to please let me know how this can be implemente...
Hi,I am building a sales process in ServiceNow SOMT. One of the requirements is to create a lead by integrating with external channels like social media, whatsapp etc. gathering the information and auto creating a lead. Is this possible out of the bo...
how can we populate the survery question dynamically from and existing table field, like i have two question Name and Number and other question in the survey and now i want to populate that question with the number field in a table, and name field, ...
Hi all, we are trying to hi the api for our third-party website we have created record in Application Registry and a integration user with required roles, now the problem is when we are hitting tha api it is generating an error. (attached SS).And the...
Dear Community,I have a special requirement regarding a particular service of my client, which is highly classified. We are using CSM to handle cases for this service.Requirement:We should not show the currently assigned agent's name to the customer...