How do I change/update the Agent Workspace Tab text?

[Wesley17]

We would like to update the text content displayed in the tab of a case opened in Agent Workspace to show a more defining string.

In the attached image, all tabs relating to cases show their Case Number, we want to customize this with another field.

Is there such a location for this modification?

[Maik Skoddow · Accepted solution]

Hi @Wesley ,

I'm afraid you cannot change that behavior.

Kind regards
Maik

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[Derek17]

Hey @Wesley ,

As Maik mentioned, you are unable to edit the actual tab itself. However, you can update the pop-up that appears when you hover over the tab itself. 

To do this go to Workspace Experience -> Form Headers.

Select the table that you would like to configure, and update the primary and secondary fields accordingly.

Hope this helps,

Derek