KBs

[Paulo6]

Good morning

I need to make sure that my clients can access the KBs that were created specifically for them through the Service Portal CSM in a way that each client can only view their KBs.
We are creating KB with this format to differentiate:

[CLIENT NAME] KB83838383 - XYZXYZXYZXYZYXYZXYZXYZXYZYXY

Has anyone done this type of development on the CSM Portal?

[Arpan Baishya]

Hi @Paulo6,

Have you configured user criteria either at the Knowledge Base or at the Knowledge Article levels? If not, please check this out. 

Create user criteria for controlling access to knowledge bases and articles 

Control access at the knowledge base level through user criteria

Control access at the knowledge article level through user criteria 

Let me know if this helps you.

[Paulo6]

Hi Arpan.

Thanks, I'll check here.

Paulo.