CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! CSM/FSM Workspace: Playbook issue

Hello everyone, I'm seeking for helpI was practicing with the playbooks and i encountered one issueThis is our requirement:Step 1 - Case AssignmentCategorySubcategoryAdditional Comments So I've created Playbook in PAD, with the name "CSM form config"...

Screenshot 2023-10-18 115444.png Screenshot 2023-10-18 115934.png Screenshot 2023-10-18 120525.png Screenshot 2023-10-18 120407.png

Mapping Field values from Customer Case To Incident Record

I have Created a Custom Field of type Choice in Task Table (Named as: Application Name) and using it in Incident and Case Form. I have a record producer for Creating a case from where my custom field "Application Name" is getting the value. Now I hav...

Map variable of record producer

We are creating a record producer to capture defects, however we want to map the variables back to the defect record it creates, I know we need to do this in the record producer screp but just need some help with the logic, basically want to map the ...

Greg L by Tera Contributor
  • 712 Views
  • 4 replies
  • 0 helpfuls

Resolved! key to link sn_customerservice_registration and sysapproval_approver

Hello.I want to set the value of a specific record in sn_customerservice_registration to sysapproval_aprover in Flow Designer.Is there a key that links sn_customerservice_registration and sysapproval_approver?Please tell me whether it is possible or ...

Yuki21 by Tera Expert
  • 461 Views
  • 2 replies
  • 1 helpfuls

Requested By dynamic

I am creating a record producer and the first variable is 'requested_by' which is just a reference to the user table however I want this to default to the user that is currently logged in, how can I achieve this?

Greg L by Tera Contributor
  • 407 Views
  • 2 replies
  • 0 helpfuls

Default sort of a reference field

Hi Everyone,I want to show the latest records in a reference field for all the users and I have added reference sequence= field_name in dictionary attributes but for some reason it is not working.. please let me know if anything is wrong..Thanks in a...

lucky6 by Tera Contributor
  • 592 Views
  • 4 replies
  • 0 helpfuls

Resolved! Close all related Case Tasks when the case is resolved

Hi,We have a requirement where all related case tasks(sn_customerservice_task) should be auto closed when its parent case(sn_customeservice_case) is resolved OR not letting the agents to resolve the case until all its related case tasks are closed. O...

How to retrieve case historical data and sla in servicenow

Hi everyone,I have a requirement to retrieve case historical data, along with SLA  data, in ServiceNow. However, I am facing challenges due to the large volume of data in the related tables, which is affecting Rest API performance.Has anyone implemen...

lucky6 by Tera Contributor
  • 1306 Views
  • 4 replies
  • 1 helpfuls