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AmazonConnectとServiceNowの連携設定におけるリアルタイム文字おこしについて

セットアップ手順に沿ってAmazon ConnectとServiceNowの連携設定を実施したが以下の事象が発生しているため知見をお借りしたいです問題点1: CSMワークスペースで通話時に会話パネルが立ち上がらない問題点2: 通話中にリアルタイム文字おこしがされない確認事項:・通話終了後、Amazon Connect CCP画面にはリアルタイム文字おこしが表示される・通話終了後、CSMワークスペースの「感情分析」および「コール分析」タブにも文字おこしの結果が表示される・プラグインは最新バージョン...

Search a whole and exact word in Gliderecord Query

Hello community:We are looking for a way to search for a complete and exact word using #GlideRecord query. We have a search engine to search for information in the product tables (Case, Issue, etc). We are using GlideRecord but we detect that when we...

Resolved! CSM Simulator - Create Account Teams

Hi, I am stuck on this simulator task below, please help me solve this task by telling me what's wrong with my configuration because when I do the validation, the system says: Check account relationship From GSI Tech To ABC Corp.Check account relatio...

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Natalia_3era by Tera Contributor
  • 1305 Views
  • 6 replies
  • 7 helpfuls

Resolved! Role and ACL to allow Read Only for Cases not working

Hello,I've created a group and applied the role sn_customerservice.case_viewer to the group, as I have some persons who need to view Cases and that's all.  I've added the person to the group in DEV but they are not able to see Cases.  When I imperson...

Trish Mac by Mega Guru
  • 1305 Views
  • 2 replies
  • 0 helpfuls

Choice value is not visible to customer but admin can see

Hi,I have added Business line (choice field )field in the Product model table. and same added in the Sold product table. I have written a script include to show the Business line values in the catalog form based on account.Script include getBusine...

Samiksha2 by Mega Sage
  • 590 Views
  • 15 replies
  • 0 helpfuls

How to place separate export buttons for each table in the list of configurable workspaces.

こんにちは。翻訳機を使っていますので、わかりづらい場合はごめんなさい。構成可能なワークスペースのリストの各テーブルのエクスポートボタンを表示/非表示にしたいと思います。たとえば、エクスポート ボタンはケースに表示されますが、インタラクションでは非表示になります。これを行うためのより良い方法があれば私に知らせてください。よろしくお願いいたします。

aingndn by Tera Contributor
  • 499 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to control multiple items with one ACL?

Hi AllRegarding the name item(the table's columns) of the ACL, is there a way to select multiple items(the table's columns) ?Because there are many items(the table's columns) and patterns, it takes too much time to create one ACL to control one item....

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hurm by Tera Contributor
  • 491 Views
  • 2 replies
  • 0 helpfuls

Business rule script

Hi All, Need help to write a BR where we have to add email id (example@gmail.com) when ever any case / incident will create for an specifce CI(configuration Item). Thanks all in advance. Regards, Sanjeev