Resolved! Need a help on Calendar
Hi all, Can anyone please help on the below question In calendar how to change the timings for "work day" in dispatcher workspace
Forum Posts
User with snc_internal cannot open attachments sent via email from the system.
I have a notification that gets sent to 2 users in the accounting team the attachment is a txt file and when the try open it the get directed to ServiceNow and told they don't have access. They just need to be able to click it and download it to thei...
Please help, how do I open the dashboard as a new tab in the workspace?
Dear Experts,I am new to Servicenow and English. Sorry for my poor English.I would like to open the dashboard in a new tab. If you open another dashboard while you already have a dashboard named “dadadash” open, the “dadadash” tab will be updated wit...
Create Case using guided experience in Customer Service Portal - How to Implement ?
We want to create a guided user experience to create Case from Customer Service Portal. Some questions/validations we want to add in guided experience before creating Case (Some examples below) 1. Enter Account2. Enter Order3. Enter Category4. Ente...
Resolved! Hi ServiceNow
Is there anyone experience issues with login to HI ServiceNow? When I login, I get an error message, "You are not permitted to login to Now Support (HI) Commercial"In the past, I have no issues. My recent login was two weeks ago. If you know where I ...
Inbound email flow not working as expected
Hi guys, hopefully somebody is able to help me, fingers crossed. I am trying to update a case from a reply email with users that might not have access to the case table.I have created an inbound mail flow that runs with a role that have access to the...
Hidden Field value changed/updated the value to empty
We had setup an UI policy and client script for a field 'abc' should be hiddenScenario:The field 'DFG' is 'technical' then the field 'abc' should be hidden. We implemented this change but there are some existing ticket which has some value for 'abc' ...
Routing Microsoft Teams Calls into ServiceNow
Hi folks, I've just received requirements to ingest Microsoft Teams calls into our ServiceNow instance and use our CSM setup to route the calls to available agents. The same would apply with voicemails received. I am not sure where to even start wit...
Knowledge base article access
Is there a way to grant access to a KB article, if the article has read access to a specific group, but the Knowledge Base that the article is published in is locked down to other groups? Ex: 'Knowledge Base' is given Can Read to group A and group BA...
Resolved! The meaning of the Red Case indicator
Here is the part of Essential CSM text. It says red indicator means blocked.And blocked cases can have the following status:・Blocked by customer・Blocked internally (cause by an open case task, resolves when the case task closes)・Blocked internally an...
Automatically open the Virtual Agent chatbot when user logs and lands on portal.
Automatically open the Virtual Agent chatbot when user logs and lands on portal the first time on each new session. Users should be able to close the Virtual Agent chatbot if they don't want to use it. Please find below the HTML code of the Virtual A...
A record producer as a Source of agent assist
Hello, everyone!The doc below says Record producers can be a information source of agent assist. But I can't understand. Because for me, 「a record producer is a specific type of catalog item that allows end users to create task-based records, such as...
Field label info links in CSM Configurable Workspace
In the ServiceNow native view, I can make the label for a field a hyperlink, by setting the URL field on the Field Label record. Is there a way to do the equivalent of this for a field in the CSM Configurable Workspace?Note that I tried to create a f...
Not able to disable internal login
I'm trying to disable the internal login for CSM portal.Even though setting this property value as true , still not able to disable internal login in CSM portal.glide.authentication.external.disable_local_loginSteps to reproduce: Go to system propert...
Link Metric Result to interaction
We created a survey for closed interaction (NOT incidents). We are getting results and want to link it back to the 'triggered' record. Interactions are not tasks making dot walking a little tricky. Does anyone know how to map a "asmt_metric_result" ...
