Hello all I have created a custom Watchlist widget to add only Servicenow users to a Case Watchlist. As a system admin I can add all the users from Servicenow to any Case which works fine(See Screenshot). But When I impersonate a contact and in thei...
Hi All, We have a requirement to create a case via inbound email action when from address matches user profile in user table. Use case is like when we send a mail from our outlook to xyz shared mail box, then that shared mailbox will forward that ema...
Hi Everyone, I want to get date time fields display values so how can i get it in encoded query . Example: opened on today opened_atONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()
Hello Community; I created one flow designer. it is successfully run. But I want to show(alert/display) flow designer output in form form. So copy the code from code snippets in flow designer and then make a business rule. But this business rule not ...
Hello everyone,my first question here in the forum refers to the macro ${NOTIF_UNSUB} which is used in the mail template "Unsubscribe and Preferences".The template provides a hyperlink with a predefined mailto content like: mailto:xxx@xxx.de?subject=...
I am creating custom UI page which have input form controls and onclick of submit the data should be stored in table. I have used basic html,css,bootstrap to create this form. 1) I have to display dynamic fields in dropdown from table so how to chang...
In my understanding we can give the following roles to any user in order to access the test management module admin, tm_test_manager, tm_tester, itil. But what specific roles should be given to a tester and what specific roles needs to be given to d...
Hello team, I have have users getting this prompt when opening/viewing a KB article: "You do not have sufficient privileges to access this knowledge item". This has error has just occurred. Users have been able to open/view articles before however ...
Hi All! I want to install 1. Connect Support and Service Portal Integration2. Connect Support Manager's Dashboard3. Connect Support Routing I am not getting in the plugin list. How to do it? Can someone help me? Thank you in advance!
Please advise the purpose of actsub_user role. Does every servicenow user requires it? Thanks Krishna
When embedding fonts in Service Portals, I see a common approach is to either link to an external source, such as Google Fonts. But if the font isn't available on Google Fonts, one can use attachments and link it to the sys_id of that attachment. @f...
Hello Community I have a finance request that need an approval when record is submitted. so when I generate the approval group record in [sysapproval_group] the approvers automatically generated but the issue is that the source_table field in [sysap...
Hi Team, Can someone please help me to understand the below conditions of UI action. current.canCreate() && !RP.getListControl().isOmitNewButton() && RP.isRelatedList() && !RP.isManyToMany() Regards, Alok sahu
Hi, I have to read a complex JSON dynamically in my code which is a script being used in Virtual Agent. The JSON looks something like below: { "name": "Shreyoshi", "description": "My Name", "family": [ { "id": "1", "relationship": "Father", }, { "id"...
Hello!How to change the default font and size in the HTML editor for new KB article? It is always Verdana - 8pt and I would like it by default Arial - 12pt Thanks
