Show task information within Survey page

scottcornthwait · ‎09-03-2015

Hello Everyone,

I'm looking to find out if anyone has been successful at adding in any form of information from a task record which gets sent out by a survey trigger. Specifically what i'm trying to do, is put a bit of information into the survey page from the task (things like short description, description, created date, assigned to, and close date).

To my understanding, the only way to do this currently is to include that information within the survey invitation email as text. I would however love to put that information either above or below the survey questions when the user opens the survey instance.

We'll be using the newer survey assessments, and our instance is on Fuji patch 6.

Any guidance would be appreciated.

Scott

coryseering · ‎09-04-2015

Hi Scott and Robert,

I haven't touched anything survey-related in a couple of years, so this is a shot int he dark.

When you actually take an assessment, what is the URL of the assessment page? Is it using the UI Page "assessment_take2"? If so, you could modify that UI Page to display the information you want.

If you want to pass additional parameters into this page when the user visit, presumable you could tack addition parameters onto the assessment URL in the notification that getn out, then access from Jelly like any other UI Page would.

This might be way off base, but if it is using a UI Page to display the survey instance to the user, then you should be able to modify it to do what you want.

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Uncle Rob · ‎09-04-2015

If there's a way of pulling this off, its far from obvious. I wonder how ServiceNow does it....

Uncle Rob · ‎09-04-2015

AHA! Found something:

Survey Information

... in which Cheri Morris states

"You can reference the originating record in the survey notification by using the ${trigger_id}. For the link to the ticket it's ${trigger_id.URI_REF} or short description is ${trigger_id.short_description}."

scottcornthwait · ‎09-04-2015

Hi there,

Thanks for the info, but I know we can include it within the email message, what i'm looking to do is display it within the survey itself (i.e. in the browser page, along with the questions and submission).

Uncle Rob · ‎09-04-2015

DURRR... for a second there I was thinking that might actually work in the Introduction text, but I guess it wouldn't.