How to add select option to download attachment in agent workspace ？

[Di Zhang]

How to add select option to which attachment need to download in agent workspace sidebar.?

[Ankur Bawiskar]

@Di Zhang 

since this is for workspace, you need to understand the attachment component in UI builder

Then make a copy of that and then add your logic.

It will be a complex one as UI builder is somewhat difficult to digest.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Di Zhang]

But why some workspace has select option to download the attachment? Is there any properties to control it?

[Di Zhang]

You can see in my instance the attachment component like:

but in servicenow docs , it should be like:

[Ankur Bawiskar]

@Di Zhang 

the layout (1 column vs 2 column) is different because you can drag the separator line i.e. Resizable pane

But it's the same behavior.

see below

If my response helped please mark it correct and close the thread so that it benefits future readers.

If my response helped please mark it correct and close the thread so that it benefits future readers.