How to add select option to download attachment in agent workspace ？

[Di Zhang]

How to add select option to which attachment need to download in agent workspace sidebar.?

[Ankur Bawiskar]

@Di Zhang 

Try checking in PDI and if it's a bug in your customer instance then raise a Case with ServiceNow

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Di Zhang]

Those screen shoot were from my PDI. It is same as customer instance

[Di Zhang · Accepted solution]

I got the final answer, the select option only visible in Yokohama version.