How to add select option to download attachment in agent workspace ？

[Di Zhang]

How to add select option to which attachment need to download in agent workspace sidebar.?

[Di Zhang]

I means there is select option for attachments

[Ankur Bawiskar]

@Di Zhang 

Sorry but I didn't get what's your actual issue.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Di Zhang]

Compare two screen shoot, One has option to Select All attachments but other not.  

[Ankur Bawiskar]

@Di Zhang 

I am able to select all and download all in both the layouts in SOW

Try to clear instance cache or repair the SOW plugin

1 column layout

2 column layout

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Di Zhang]

Please install CSM and test it again. I think it is bug for servicenow.