How to add user manually and login into SNOW which uses Ldap authentication
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08-15-2017 05:50 AM
Hi Guys ,
My Snow is integrated with Ldap and now i want to create a user manually which user record doesn't exists in Ldap database and i want to login with newly created user .
I created a user manually ,and i tried to login but it didnt works for me , Is it possible to login with an account it doesnt exists in Ldap AD .
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08-16-2017 03:46 AM
Hi Dinesh,
You can login to ServiceNow using saved credentials too. Ensure you save a password in the user profile and assign the relevant roles.
If the ServiceNow is enabled with SSO or LDAP and a specific URL is assigned to it, then you will have to use the force URL to login. This URL is configured in the Glide Properties and usually, a different login URL is used for SSO/LDAP authentication. Use this URL, pass the username and password.
While creating the account:
Make sure you don't fill LDAP/SSO primary key fields like the User Distinguished Name etc else it will try to authenticate you from LDAP.
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08-16-2017 03:50 AM
Hi Dinesh,
If you navigate to yourinstancename.service-now.com/login.do that should take you directly to the service now login page where you should be able to login with a locally configured user.
