Resolved! How to create an interactive filter in CSM/FSM WOKSPACE
Could you please help us to create an interactive filter in csm/fsm workspace
Forum Posts
How to show up the variables on Catalog Task created from playbooks
Hi,I'm creating a playbook, based on condition it will create the catalog task, But I don't see option to pull the variables to show on the Task level, as we do in workflow or flow from Slush Bucket. In my SS below, I believe that is the option whic...
Playbook task creation with same Form View as Record Producer tasks
Hi Team,We are using Record Producer to create a Task, where a Fields and Variable (Questionnaire-based variables) with form view is shown on the task form.When the record producer is submitted, the first task shows the variables and fields correctly...
ServiceNow Portal – Customers Create and Manage Cases by Account
Hi everyone,I’m working on a ServiceNow portal where customers should be able to create, view, and work on their own Cases, limited to their Account. I’m looking for guidance on: The recommended approach to build this portal (Service Portal vs Experi...
CSM Portal – Description field formatting issue for Cases created via Inbound Email
QuestionHello Community,I’m facing an issue with Case records created via Inbound Email Action in CSM.(Attaching the screenshots)Scenario:A Case is created through an Inbound Email Action.Email Subject is mapped to the Short Description.(Screenshot2)...
Pass the variable editor to next tasks in playbook
Hi Team,We are creating a Task when Record producer (Created Variable editor to show Variables) is submitted, Playbook will start run and user can work on tasks from Playbooks.Once task record is closed from playbook, there are next tasks should be g...
ServiceNow EventManagement Certification dumps
Can anybody knows where I can get ServiceNow Event Management Certification dumps for practice question if anybody have please share
I want to be able to upload attachments as a guest user
Hi,When I am a guest user, even if I use "add attachments" in the chat form, I get stuck at "Uploading attachment..." and cannot attach anything.I tried granting the public role using create or readACL of sys_attachment, but it was not possible to at...
Variables from Catalog item in Playbook Decision activity
Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...
How to Bulk Set Post-Login Landing Pages for Users
Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...
Awa capacity in use field is not updating or not working
Please help me for below quires or suggestions 1. I have configured AWA for incident table. 2. Issue - Capacity -in-use is re setting to zero after few min example. I have given default capacity 2. Agent is holding 5 cases with in- progress state...
Configuring NLU for Virtual Agent
Why Use NLU? Virtual Agent becomes more powerful when it understands what users mean, not just what they type. Natural Language Understanding (NLU) enables intent-based topic recognition, allowing Virtual Agent to identify user goals and respond int...
Resolved! Variable vs fields
Hi all I need to create different records producer in order to create CSM case type. In record producer there are many variables. I know wich can add variables formatter to case layout and so agent can see all variables in workspace or UI Standard Bu...
How to Add a New List to the Customer Information Tab in Customer Central
Overview:Customer Central provides customer service agents with a single, centralized view of all customer-related information. Customer service agents can access Customer Central directly from Interaction, Case, Account, Contact, and Consumer record...
Publish Post Case Review (PCR) to Work Notes Instead of Additional Comments
OverviewOut of the box (OOB), when a Post Case Review (PCR) is published using the Publish to Case button, the final PCR content and its attachment are added to the Additional Comments field of the related Case. RequirementFor internal users, the PCR...
