Hi! In the Zurich release notes for Data management for CSM the following is stated: "Improve traceability with serial numbers on Install Base items and direct links to model categories for industry-specific configurations." Does anyone know if you...
In the conversation widget I only want to hide the agent name. I am not sure how to do it because both agent and the user who created the ticket is coming from {{::e.name}} which is coming from data.mergedEntries Please help me how can I remove agent...
Interactive and visually appealing content can significantly enhance the user experience on ServiceNow portals. One effective way to showcase multiple offerings or features is by using a custom slider widget. In this guide, we’ll walk through creatin...
Hello,I'm working on a Flow in ServiceNow and need help resolving an issue related to survey access for external users. Here's the setup:Flow Logic:- Trigger: When a record in Table A changes state from Resolved to Closed- Step 1: Create a record in ...
Hello Everyone, I have been facing an issue with a button "Export PDF".I have a ui action calling out the script include to perform this action.The same script include is being used by different ui actions as well.The buttons is working sometimes, so...
Hello, I would like to add a link in employee center header menu next to (my requests, approval ) see attached photo.could you please help me do that ? thank you 
Hi ServiceNow-Community,To play around with CSM and get to know its capabilities I have installed all relevant CSM plugins, incl. CSM Demo Data on my personal developer instance. Unfortunately, I am not able to find the according CSM roles that usual...
Hello Community,I’m working on Service Operations Workspace in the Yokohama release.In the Record Information panel, I currently see blocks like SLAs and timings, Caller, and Assigned to.What I would like to do is add a "Requested for" field right be...
Hi folks, I have configured a content for Portal notification in Portal notification content configuration (sn_ex_sp_notifs_portal_notification_content_config). When I'm passing details in messageContentTemplate, it is populating correctly in notific...
Use CaseIn certain ServiceNow implementations, organizations require users to attach supporting documents when submitting a Record Producer or form. However, the rules for mandatory attachments may vary depending on the account associated with the l...
I am trying to set value of assignment group using client script on onSubmit functionality, but the below code is not working. Please help :
In many business scenarios, users must attach supporting documents when submitting a Record Producer form. While ServiceNow provides a Mandatory Attachment checkbox, it doesn’t always cover conditional use cases. This article explains how to enforce ...
can anyone share a compact doc showing Zurich release new features for CSM and diff. between xanadu and zurich release features for CSM.
I have a requirement related to the Employee Portal search bar:I configured the search source to display results with the Incident number.Currently, when a user selects a result, it opens in the form view.The requirement is to open the result in the ...
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
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