Doubt Regarding Reference Qualifier
I want to apply Reference Qualifier on assigned to field based on assignment group, In how many ways can i do so ?? please reply if anyone knows how to do it.
Forum Posts
Work Notes on Customer Account Form Not Saving
Hi everyone,I’m trying to add work notes under a tab on our Customer Account form. Here’s what I’ve done so far:Created a Journal Input field called u_work_notes.Placed it under a section named Notes.Added the Activity Formatter / Activity Filter to ...
I need the 'Agent Name' to be masked in the case view of the portal on CSP portal
I need the Agent Name to be masked in the case view of the portal so that Customers are not able to see the agent's name when they click on a case at any time including before/after case updates are made.
I want to create worknotes but i don't know whole process please help
whenever i add journal input field it become just different from the worknotes on the incident form
How can I use the fields that I created in my custom table?
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Training Path
Please Suggest the Training Path for Program Management
Anyone still seeing PRB1605807 with Tokyo Patch 9 Hotfix 2A
KB1176069 - PRB1605807https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1176069 We're still experiencing this issue "In Agent workspace, letters are missing when typing continuously". Supposedly resolved with Tokyo Patch 2 Hotfi...
Customizing the Icon Link Widget with User Criteria to Control Visibility
In this article, I will walk you through how the out-of-the-box (OOB) Icon Link widget can be enhanced to dynamically show icons only when specific user criteria are met. This customization gives administrators more control over visibility, improving...
Resolved! Documents available for Accounts
Hi, We have a requirement as part of a CSM implementation to host invoices (pdf) for specific accounts. A registered contact should be able to access the invoices when they login using the CSM portal. A possible solution could be to use Document ...
Resolved! How to customize the registration form with External User Registration plugin? Fields missing after
Hi everyone,I want to customize the registration form in ServiceNow. I followed the official instructions and added the "External User Registration" plugin. However, when I try to add fields to the registration form, I can't see the fields I created ...
Looking for ServiceNow Professional in Europe
We are looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at cher...
Resolved! Make UI Action Button visible
I have created a button "Raise Incident", the use case is it should only be visible when the task_category (choice field) is changed to "IT Service Management". I gave the condition in condition field inside UI Actions, it's not working.
Requester cannot access the community from the CSM Portal
Requester（customer_contact） attempts to navigate to the community from the CSM portal but is unable to do so. The URL becomes “csm?id=communities_terms_conditions”.The community has the page “communities_home” configured.How should it be configured t...
Why Glide Ajax is not Working in the UI Action Workspace Client script
Client script var ga = new GlideAjax('sn_customerservice.getAnyBlockingTasks'); ga.addParam('sysparm_name', 'checkBlockingTasks'); ga.addParam('sysparm_caseId', g_form.getUniqueValue()); ga.getXMLAnswer(function(response) { if (res...
license metrics for SailPoint Technologies, Inc products
Hi,Can someone please help me with the license metric for the following products of SailPoint Technologies PART#DESCRIPTIONBase Platform SuiteIdentityIQ suiteIdentity Cubes for Licensed SoftwareInternalProvisioning Integration ModuleSun Identity Ma...
