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Unable to attach .xls file in Workspace

Hello,When sending an email via Workspace, we’re unable to attach a file with the .xls extension, even though the system property glide.attachment.extensions is left blank (which should allow all file types).Has anyone encountered this issue or knows...

ammar_k by Tera Expert
  • 160 Views
  • 2 replies
  • 0 helpfuls

Add Interactive filters for reports in Portal

Hi ,I want to add interactive filters to the reports in the portal. We already have reports available, but now we’d like to enhance them with interactive filtering options. Is there any existing widget available for this, or would it require customiz...

saibandaru by Tera Contributor
  • 530 Views
  • 4 replies
  • 0 helpfuls

Create a Case for Custom Case Type from Request

In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...

Jayanth_ch_0-1757069541160.png
Jayanth_ch by Tera Contributor
  • 364 Views
  • 2 replies
  • 1 helpfuls

Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

RaviN001 by Tera Contributor
  • 1440 Views
  • 9 replies
  • 2 helpfuls

Resolved! walkup access not allowed

Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message:  Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...

platform analytics dashboard pa indicator breakdowns

Need Help: Breakdown Mapping for Integer Field (Category) on Case Table for CSAT Surveys Hi everyone, I'm working on setting up indicator breakdowns for "CSAT surveys sent", and I've run into a challenge with a specific field type. My Goal: I n...

Parent-Child Notification Inheritance (Case/Case Types)

Hello All,I am working with Case Management (CSM) and have a few custom Case Types (child tables, e.g., sn_customerservice_case_ADS).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_customerservice_c...

lakshminere by Tera Contributor
  • 186 Views
  • 2 replies
  • 0 helpfuls

Provider notification Link is not redirecting to the workspace

I've created a provider notification through the 'sys_notification' table, and I've successfully configured the trigger and content for the notification. However, upon clicking the notification, it currently redirects to the form in classic mode. My ...

Community Alums by Community Alums  
  • 873 Views
  • 3 replies
  • 3 helpfuls