Dashboard is missing after hitting next experience button
One of my user hitted 'Switch to Next experience button' after that dashboard is migrated and if i trying to open dashboard it giving page not found how can i resolve it
Forum Posts
Created a record by inbound action but not showing in list or Target field
Hello Team, I have created a inbound action, when I send an email the inbound action is creating the case record which I can see on the email logs but the same record is not visible on the list or on the target field Below is the script I'm using...
Resolved! How to Automate Editing an Existing MRVS Row in Service Portal Using ATF?
I have a catalog item in Service Portal with the following behaviour. 1. User enter a Customer Name2. User selects an Account Number3. Based on selected Account Number, the system automatically creates a row in a Multi -Row - variable set called Top...
CSM Workspace: Activity stream icon colour Greyed Out
In CSM workspace Activity stream icon colour Greyed Out for all users(Image 1) , but in SOW workspace its correctly showing(Image 2).We have checked theme polarise but won't helps.Does anyone have any one idea why its not working in CSM workspace onl...
Attach Article - Prevent link from being added to Comments
Within CSM Workspace, when a user uses Agent Assist to attach a KB article to a case, a link is added to the Comments field. We don't want this behavior. I've removed the "comments" field from the Attach note field in the Search Action Configurati...
CSM/FSM Contextual Sidebar cannot reorder
Hi, We are trying to reorder our contextual sidebar in our CSM FSM Workspace. We need to make the attachment as the first sidebar to be seen in the record as an example. We already change the order of record information and attachment in below tab...
Resolved! Targeted Communications - Topics Content Type
Hi all, I am trying to create a topic for a publication in the esc portal but the issue I have is that ServiceNow only gives you 3 content types OOB which is Knowledge, Catalog and Quick links. How can I create a content type for a publication page.
Resolved! How to interact with Service suscriptions by company with a Maintian item
Hi colleagues, I am trying to set a maintain item that users are able to select the service offerings that their company is subscribed. I have tried by selecting the service_offering list, but is not showing all the services. I have done this: - Type...
Hide Tab not working when Playbook component uses Parent Record
Hi everyone,I’m facing an issue with the Record Playbook component in UI Builder and would appreciate any suggestions.Scenario: My Record Page is built on the Task table.Initially, the Playbook was associated directly with the Task, and the Hide Tab...
CSM ServiceNow capabilities survey
Hello there!I need help regarding concerns with ServiceNow capabilities using CSM. As I am also doing my own research due to zero experience in CSM, please help me to verify if these four requests can be achieved using ServiceNow CSM:1. Customer's ca...
[Article :- 7] To add Customer Information, Customer History tab for custom table for CSM workspace
Hi All,I hope this article is helpful for anyone using a custom table in the CSM/FSM Workspace and looking to implement functionality similar to the out-of-the-box (OOB) Core Case. It explains the configurations that need to be updated to enable the ...
Need Help Displaying Response Templates in a Custom Workspace
Hello Community,I’m working with a custom application and workspace, and I’m trying to display Response Templates in the right-side panel, including the related response templates.I've created Response Template component in UI Builder and I'm able se...
Resolved! List Report Default Sorting
Hi,As a user, there doesn't appear to be any Sort By default options when creating the List Report Widget.Currently its being sorted by Created and I want to change to Priority. Thanks
Resolved! Purpose of the "Identification number" field on Customer Account
Hi everyone,I'm reviewing the out-of-the-box Identification number field (identification_number) on the Customer Account (customer_account) table.From the dictionary, it appears to be a simple String field with no reference, choice list, calculated v...
TalkDesk ServiceNow integration
Hi,I need to implement the integration between TalkDesk and ServiceNow. I have already installed the plugin, and in ServiceNow I have some out-of-the-box APIs for performing actions on case table. What I need to do is set up a workflow where the agen...