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Contract vs Service Contract

Hi All,I am working on CSM. Need to know the use cases when to use Contracts vs Service Contracts.Please explain.Thanks in advance! 

Catalog Items Not Visible to Logged-in Consumers (CSP)

Hello CSM Experts,I am facing a persistent issue where my logged-in Consumer users cannot see or search for specific Record Producers/Catalog Items on the Customer Service Portal (CSP), even after meticulously checking permissions.The Consumer users ...

RaviN001 by Tera Contributor
  • 651 Views
  • 5 replies
  • 0 helpfuls

Expand list navigation in the workspace

Hi everyone, I've added a list navigation in the UI Builder.I've been looking for a way to expand the list menu by default for a long time. Unfortunately, I haven't found a solution. Is this possible, and can anyone help me? As an example, the list m...

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Olli_2109 by Tera Expert
  • 518 Views
  • 6 replies
  • 0 helpfuls

Role for CSM/FSM workspace

I have a requirement where user need to have only "READ" access to CSM/FSM workspace. They should be able to see all the records but should not be able to edit them.

Unable to attach .xls file in Workspace

Hello,When sending an email via Workspace, we’re unable to attach a file with the .xls extension, even though the system property glide.attachment.extensions is left blank (which should allow all file types).Has anyone encountered this issue or knows...

ammar_k by Tera Expert
  • 165 Views
  • 2 replies
  • 0 helpfuls

Create a Case for Custom Case Type from Request

In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...

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Jayanth_ch by Tera Contributor
  • 380 Views
  • 2 replies
  • 1 helpfuls

Parent-Child Notification Inheritance (Case/Case Types)

Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...

RaviN001 by Tera Contributor
  • 1444 Views
  • 9 replies
  • 2 helpfuls

Resolved! walkup access not allowed

Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message:  Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...