Hello, As anyone ever tried to translate a playbook? The use case is : we want to display the playbook in the agent's language, even if a case is transferred to another agent (i.e. the newly assigned agent will see the translated playbook). It seems ...
Hi Everyone, We have a requirement to create a voice agent as below requirement- "Voice agent for out of office hours. Someone calls the Service Desk, SD is closed, instead of redirect to 3rd party the voice agent steps in and creates a ticket". Kind...
We just recently changed all the email/user names in all of our systems, including ServiceNow. When we changed the user name, the Workspace the 'My Lists' section apparently is tied to the old user name behind the scenes, because all of those lists ...
Hi Everyone,We have a requirement to visually differentiate Work Notes (e.g., yellow accent/line) and Additional Comments (e.g., dark/black accent/line) inside the CSM Configurable Workspace Activity Stream, similar to how they look in the Classic UI...
Hi all, We installed the CSM plugin and in the CSM workspace we see twice the "Recommendation" icon in the Case form in the right panel:In fact in the right panel the magnifying glass icon is repeated twice: once at the first position and once at the...
We have a custom table in the service portal, i want to add a simple list widget with the approval list so that the users can see who is pending to approve and they can reach out to them directly. But I am not sure on how make the filter dynamic so i...
I want to hide the playbook tab in workspace if the trigger conditions changed. For example: the playbook triggers when the customer ticker is assigned to a specific assignment group, I want the playbook tab to be hidden if the assignment group chang...
lead management, when I open a lead form and click the Convert Lead button, the popup window appears blank (white screen). After trying 4–5 times, the popup finally loads correctly and allows me to convert the lead into an account or opportunity. How...
Hi, I am facing issue with out of the box Portal FAQ widget.When the csm_index page in CSM portal is browsed after login, it is displaying published articles but if logged out and trying to browse the same page, the Portal FAQ widget is displaying "N...
Anyone has interview questions on app engine?
We're excited to share that we've launched a new documentation site dedicated to ServiceNow's CRM solution. Whether you're just getting started or deep into an implementation, this content is designed to help you understand the full picture of what ...
Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.
Hello, I have a requirement in CSM. When the case state is 'Awaiting Info' and an outbound email is triggered from the workspace by the agent then the state should automatically update to 'Open'. Any suggestions how can this be implemented?
In CSM workspace Activity stream icon colour Greyed Out for all users(Image 1) , but in SOW workspace its correctly showing(Image 2).We have checked theme polarise but won't helps.Does anyone have any one idea why its not working in CSM workspace onl...
We are designing a ServiceNow architecture for a university environment with two main personas:StudentsStaff membersThe current requirement is:Students will use a Business / CSM portal.Staff members will use Employee Center.Both students and staff sh...