Email functionality
Hello Everyone, Is it possible to send email on the platform to a user or client without any case associated with it? Your response will be appreciated. Kind Regards,
Forum Posts
Is it possible to create a case of a specific case type via the Case API?
I have an integration that can create cases for customers based on events in an outside system. I'm currently using the Case api ( https://docs.servicenow.com/bundle/vancouver-api-reference/page/integrate/inbound-rest/concept/case-api.html )'s POST /...
I want to hide the time zone displayed after ${sys_created_on}
I am configuring the content displayed in notifications for mobile push messages. To show the record creation date, I set ${sys_created_on}, but the time zone appears after it. Additionally, for Date fields, even though I only set the date, the time ...
CSM Portal Launch - Customer Training/Guidance
Hello! We're looking to launch our CSM portal in the next few months and I'm interested in what sort of trainings others have provided for B2B customers in advance of such a go-live, at the time of go-live, and over the course of the weeks and months...
NOW Assist for csm
If I configure my case table on Services Operational Workspace,Will my now assist skills for csm will work on that workspace or not?
Error message when saving a Quote record on CSM Configurable Workspace
When saving a Quote (sn_quote_mgmt_core_quote) record on the CSM Configurable Workspace, this error message appears: Read operation against 'sn_quote_mgmt_core_quote_line_item' from scope 'sn_quote_mgmt' has been refused due to the table's cross-scop...
Resolved! Unable to start "ServiceNow Platform Implementation" course
Hello Team. I want to start course "Customer Service Management (CSM) Essentials (Zurich)".A mandatory prerequisite for this course is "ServiceNow Platform Implementation".When I try to open the page to start the course, a window pops up with this er...
Variables from Catalog item in Playbook Decision activity
Hello Community,I'm looking for some help in playbooks.We have an item in CSM where there is existing flow will create Ritm and sc_task. But now we are trying to recreate this with Playbook. Our Workflow will totally work on a variable based on us...
Configuring Repeater Tabs in UI Builder
Workspaces are now the preferred interface for agents working on resolving the issues. Thanks to their multi-tab and compact layout, they offer an intuitive, seamless experience with all the related actions within reach without switching contexts. Th...
Default contract in case form
Greetings All,I have requirement to set one of active contract as default at the time of case creation.In my case form I have field called contract, which is getting automatically filled by system with one of active contract.I just wanted to know how...
How to change the table from sn_customerservice_case to custom table while creating a request
Hi All, We have created two tables extended from Case table.1. External2. InternalSo when we are submitting any request(variables are requested for- reference to Customer table and account - referencing to Account table) from the CSM portal a new cas...
Fulfillers (ITIL role) Unable to create My Lists entries in Workspaces
The users are not able to create a custom list under My Lists tab in any workspace (OOB SOW workspace and custom built Workspaces).I believe these lists are created in sys_ux_my_list table as my custom lists appear here.There are two ACLs but both st...
how to embed a servicenow Platform Analytics dashboard(not a report) into the portal inside a page
Hello Everyonei have a requiremt where i have to show some table data into thr form of pie chart and donout on the portal in a page inside a container and below and above that some other widgets.for that i created Platform Analytics dashboard as you ...
How to display Catalog Item Variables on CSM Case (Standard Ticket Configuration)
Hello everyone,I am working on a CSM portal where external customers can submit Catalog Items. We are using the OOTB functionality where submitting a Catalog Item automatically creates a Case + REQ + RITM linked together.The Setup:The external client...
I want to display scrolling when using mentions in case comments from the portal
When posting comments on cases from the portal, I use the mention feature. However, the search results for mention suggestions fill the entire screen, and scrolling is not displayed.I would like to display the mention suggestions with scrolling, simi...
