Contract vs Service Contract
Hi All,I am working on CSM. Need to know the use cases when to use Contracts vs Service Contracts.Please explain.Thanks in advance!
Forum Posts
Catalog Items Not Visible to Logged-in Consumers (CSP)
Hello CSM Experts,I am facing a persistent issue where my logged-in Consumer users cannot see or search for specific Record Producers/Catalog Items on the Customer Service Portal (CSP), even after meticulously checking permissions.The Consumer users ...
Expand list navigation in the workspace
Hi everyone, I've added a list navigation in the UI Builder.I've been looking for a way to expand the list menu by default for a long time. Unfortunately, I haven't found a solution. Is this possible, and can anyone help me? As an example, the list m...
Role for CSM/FSM workspace
I have a requirement where user need to have only "READ" access to CSM/FSM workspace. They should be able to see all the records but should not be able to edit them.
Unable to attach .xls file in Workspace
Hello,When sending an email via Workspace, we’re unable to attach a file with the .xls extension, even though the system property glide.attachment.extensions is left blank (which should allow all file types).Has anyone encountered this issue or knows...
Resolved! Throw Error message if no attachments found in catalog item
I have created a catalog in that there is an OOB functionality to "Add attachments" I want to add on submit restriction if no files attached how can i do that , on submit client script is not working
Resolved! Tables extended from the Account table cannot be set as Contact Accounts
I created a table that extends from the Accounts table.I was unable to register the data from the extended table as an account in Contacts. What do you think could be the cause? Thank you in advance.
Create a Case for Custom Case Type from Request
In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...
Error When Updating Field Label to "Closed" from "Closed (Closed_at)" – Invalid 'Field Label' Record
Hi everyone, I'm trying to update a field label from "Closed (Closed_at)" to just "Closed" in the Case table. However, I'm encountering the following error:"Invalid 'Field Label' record even though the selected outside Table 'Case' is allowed.""Inval...
License metric for Sailpoint products
Hi Team,Can you please help me to find the license metric for the below products. PART#DESCRIPTIONSPT-IIQ-PLATINUMPLUSPlatinumplus IIQ Annual Support - Enterprise WideTERM-IIQ- SCIM-SVM-G5IdentitylQ for ServiceNow Service Catalog - Term Price - Tier ...
Resolved! Case is not created when external user sends an email to Servicenow
Hi Everyone, We got a requirement wherein transport vendors (external users, not present in ServiceNow) sends an Email to ServiceNow and a case record should be created.We created a flow designer to achieve this requirement.While testing as an extern...
Parent-Child Notification Inheritance (Case/Case Types)
Hello Community,I am working with Case Management (CSM) and have several custom Case Types (child tables, e.g., sn_customerservice_case_mytask).I have configured several OOTB and custom email notifications directly on the parent Case table (sn_custom...
Resolved! walkup access not allowed
Hello everyone, I'm begining in servicenow and I have problem. When i acess the walkup portal I received this message: Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_wa...
UI Component Deployment Issue: OAuth/Basic Auth Authentication Problems on Vendor Instance
Hi ServiceNow Community, I'm having trouble deploying a UI component to my vendor instance and need some help. THE PROBLEM:OAuth gives me: "Current profile vendor-basic uses method oauth which is not supported"OAuth-MFA gives me: "Current profile ven...
Populate first selected user Email id from Multi-Select "Requested For" Field in Catalog Item
Hi Community, I’m working on a catalog item where the "Requested For" field needs to support multiple selections, so I’ve configured it using a List Collector.Additionally, I’ve created a second variable to capture the email address of the selected u...
