How to change default assignment group for Cases

[SN Newbie]

Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist. 

We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc. 

Team A and B have different email addresses that users can email to create a case.

When a user sends an email to Team A, it auto-assigns to CSM_Manual. I need to update this to a new assignment group.

I have checked the following:

Email Client configurations, Inbound email flows, UI Policies, Business Rules, Assignment Rules – nothing regarding customer service/csm

Email client configuration –

Dictionary overrides – nothing listed under default value

Inbound email flows – nothing active

I have tried the steps in other community posts and am not finding CSM_Manual listed anywhere as the default. 

Currently, the group only auto-assigns when an email is submitted. If a user goes through the CSM portal, the assignment group stays blank. 

[David- · Accepted solution]

In the Navigation filter, enter “sysevent_in_email_action.list”

Search for “Create Case via property” > Go to “Actions” > Look for the code snippet “current.assignment_group = gs.getProperty(‘XYZ’);”

Copy “XYZ”. The line above is actually calling a property from “System Properties”. In the Navigation filter, enter “sys_properties.list” and search for “XYZ”

Open “XYZ”, change tittle and sys_id accordingly

Please give it a thumbs up if it is correct!