How to close a Work Order task?
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06-06-2022 09:13 PM
Hey All,
I have tried to create a Work Order record in my PDI. While processing that record Associated Work Order Task gets generated and I can see an error while closing the work order task as "Provide a summary of the work performed in Work notes"
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Customer Service Management
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06-06-2022 09:23 PM
Hi
for closing Work Order Tasks, you have to enter some text into the Work Notes field.
In case this is not possible, please provide more details and screenshots to help us understanding your issue better.
Kind regards
Maik
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06-06-2022 10:30 PM
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06-06-2022 11:43 PM
Hi
thanks for the screenshots which makes the issue understandable.
I assume after entering the work notes you have clicked on the "Post" button. If so, this explains the issue. The next time, just enter the text, but DON'T click on the "Post" button. The text is stored together with the rest of the form.
Kind regards
Maik
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06-07-2022 12:58 AM
Hey