License usage history

[Imran Shad]

Hello,

I wanted to check the usage history of fulfiller licenses of our instance. When I go to "subscription overview" under Subscription Management, it shows me the purchased qty. and not the actual qty used.

Please let me know where I can see the contract qty and the actual qty so we can take proactive measures.

Thank you

[palanikumar]

Hi,

Refer this article and let me know if this fixes your issue

https://community.servicenow.com/community?id=community_article&sys_id=c2455fcddb875744feb1a851ca961...

[Imran Shad]

Hi,

I do not see the option "Subscription" under the menu ">> Subscription Management > Subscriptions"

Please let me know if I need to have any special roles to see it. (I am an Admin)

[palanikumar]

Try this URL

https://<instance>.service-now.com/nav_to.do?uri=/license_details_list.do%3Fsysparm_userpref_module%3D51410040c3322100f4a13b251eba8fbc%26sysparm_clear_stack%3Dtrue

Note: Replace <instance> in the URL with actual instance

[Imran Shad]

I tried the URL. It still does not show any how much has been used. I have attached the screenshot.