How to Configure Auto assign the work order task

Research
Tera Guru

‎01-21-2024 05:14 AM

 

Hi Team has any one work on Auto assign Ui action in work order task( (FSM)

 

In pdi Auto assign ui action is working .

we want to configure same functionality in requirment
Can any one guide me steps Please.

 

AUTO ASSIGN:

Research_0-1705842551396.png

 

AFTER AUTO ASSIGN (Clicked):

Assigning automatically to assignment group and assigned to

Research_2-1705842779579.png

 

 

Thanks in advance

 

 

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Maik Skoddow
Tera Patron
Tera Patron

‎01-21-2024 05:22 AM

Hi @Research 

in your PDI it is working because the provided demo data already has all the required configurations.

In your project, you have to configure a lot before you can use it. And I cannot explain it here as it is too much and also depending on you your situation.

Please use the following documentation page as a starting point: https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/field-service-man... 

But the better approach in FSM is leveraging Dynamic Scheduling functionality. This is even more complex but essential in the FSM context. See the following page for more information: https://www.servicenow.com/community/fsm-articles/field-service-management-knowledge-amp-troubleshoo... 

Maik

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