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workflow notification

I need to create one workflow for sending notification . In notification I need to add "to" and "cc" in the notification.In my requirement i have MGR CSAAD Net OpsAD TACAD CSASD OpsVP OpsFor example when engineer  select AD TAC Group . We need to put...

Resolved! Performance tab in CSM/FSM Workspace

Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...

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Diana Cunha by Tera Contributor
  • 671 Views
  • 2 replies
  • 2 helpfuls

plugin Installation question

HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...

work flow

Once I select any contact ‘Escalated To’ Lov, an email should be triggered to the contact and also all upper level contact(s) from the one which is selected should be marked in CC eg. If software group is selected by NOC engineer, then email should b...

TMF + Servicenow + Order Management

Hey Fishes, I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts? 1. What is TMF ? How it is helpful ?2. How TMF is related to Servicenow OrderManagement ?

Using Predictive Intelligence on PDI - Washingtondc Release

Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...

Javeria by Tera Contributor
  • 1052 Views
  • 3 replies
  • 1 helpfuls

Provider Notification

If a case status is changing from awaiting info to Open, then the assigned to person should be notified so that he can pick up and continue working on that case. How to achieve this scenario using provider notification.  

Resolved! Create EDIT button in Widget page

NEED URGENT HELP!!! Requirement: As per below screenshot, there is an option: Edit roles. Edit roles will provide roles in Drag and drop method. Now my requirement is "EDIT ROLE" should be a Button. Not a link as shown below.  The HTML Code of the wi...

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Sohini Kar by Tera Expert
  • 686 Views
  • 2 replies
  • 1 helpfuls