Hi Everyone, Does anyone know how I would go about displaying the VIP Status icon against a Contact within the List / Form view of Agent Workspace? It works on the Incident Table, but I need it to come through to the Case level as well. Cheers!
Hi all, So basically, I have a before BR running on case table where it assigns the incident to the created user i.e, 'Assigned To = Created By'. (it is a part of our requirement). Now, I already have an assignment rule running on the same table to a...
Hello, we are trying to add a button to the banner of a list in our CSM/FSM Workspace. We were able to add a button to the list in the native UI using UI Actions, but we need it to be visible while in the CSM/FSM Workspace and it needs to be visible ...
Hi All, I need a counter to show how long the oldest unassigned case has been awaiting assignment on a dashboard. Any suggestions?
Hi All. We are currently implementing CSM I am looking to get the Contact and Account fields on the case form to be automatically populated with the person who has submitted the case from the record producer. Any idea what the script code would be fo...
Hi All, We are having this issue with Interactions which causes them to get stuck in Work in Progress state and we can't determine the cause of this. Other Interactions are correctly getting Closed but some are not getting updated even after multiple...
Hello,When cases created then assignmnet group is populating automatically..here I want to assign agent automatically to normal cases based on current group. Can anyone explain the process for this. I have around 30 groups.Thanks in advance.
Hi, When we activated Customer Central plugin I can see "Customer Information" and "Customer Activity" tabs in interaction table in CSM/FSM Configurable Workspace.We have created custom configurable workspace and trying configure the same for intera...
Hi Friends, I am trying to do Zoom and Servicenow Integration. and as per servicenow docs # https://docs.servicenow.com/bundle/paris-it-asset-management/page/product/software-asset-management2/task/create-integration-profile-zoom.html I have already ...
Hello,I am trying to create a client script targeting the customer_contact table to prevent contacts from being created with the same email address as another contact. However, the script below is not working and I feel sure I am just missing somethi...
Hi,I want add to the search results in ai search in virtual agent the scorelike in the search previewin the topic of ai search (try to add it to evam with score but not return)like it:
Hi Team, We are working on the OMT Module, where users can place an Order by selecting the offering and configuring the characteristics. For Out of the Box Products, we observed the Characteristics are defaulted and would like to know where this conf...
Hello Team So I have encountered an issue on the case form:1. I have pulled the 'Sold Product'(renamed to sold item just an FYI) onto the case form.2. Field has been set to mandatory which is fine but I want to set it to not mandatory depending on so...
Hi Community, We have a customer with their branded look and feel on the customer service portal (i.e. below the blue-tone page). However, when users forget the password and try to reset it, they are redirected to the below page, which is different ...
Hello community, I'm facing an issue after upgrading to Tokyo version.In the Agent Workspace, when I click Compose Email, I can not see the Response Template on the right side, which was should be there when I was in Rome version. It says "No Table C...
