Resolved! I want to make the reference candidate an arbitrary field.
Hi, allThe reference candidate is "Create Date".How can I change this to the "Name" field of the reference?
Forum Posts
workflow notification
I need to create one workflow for sending notification . In notification I need to add "to" and "cc" in the notification.In my requirement i have MGR CSAAD Net OpsAD TACAD CSASD OpsVP OpsFor example when engineer select AD TAC Group . We need to put...
Resolved! Performance tab in CSM/FSM Workspace
Hi, does anyone know how to have the reports shown in this tab in the CSM/FSM Workspace? Already installed the PA - Content Pack - Customer Service - Advanced plugin and executed the following scheduled jobs:- [CS] Customer Service Daily Data Collect...
plugin Installation question
HI, com.glide.explicit_roles plugin is Installed by raising HI ticket ? Or can we install it after com.sn_customerservice installation ? OR is it included in that installation ? How to check it ? I do not see it in list of plugins . Can anyone confir...
Need to automate the single action click from the Guidance
Hi all, The requirement is to automate my single click action that's running on my guidance. So, when we initiate the Playbook experience, after a certain set of questions are answered, the case goes to awaiting info with Agreed with customer. The us...
work flow
Once I select any contact ‘Escalated To’ Lov, an email should be triggered to the contact and also all upper level contact(s) from the one which is selected should be marked in CC eg. If software group is selected by NOC engineer, then email should b...
TMF + Servicenow + Order Management
Hey Fishes, I have many doubts regarding in relationship between TMF, Servicenow, Order Management. Can you please clear those doubts? 1. What is TMF ? How it is helpful ?2. How TMF is related to Servicenow OrderManagement ?
Using Predictive Intelligence on PDI - Washingtondc Release
Hello everyone,I'm encountering difficulties training machine learning models on a personal development instance. Despite checking the sys property glide.shared_service_scheduler.url and confirming it points to https://sncmlscheduler.service-now.com/...
How to take field value from only between 0 to 100 in servicenow
I have a field in the table, how to make that field only accept values from 0 to 100(whole numbers) in servicenow
Resolved! How to add reference number in survey page
Hi Team, we enabled OOO survey but ref number missing in info message. How to add that ThanksRoopa
Create EDIT button in Widget page
NEED URGENT HELP: I need to create a "EDIT" button on a widget portal.It will take value from User table. Something like this: Is it possible to create such Edit button on Widget Portal Page?
How to add Similarity Solution Definition model to be visible on CSM Workspace for agents
Hi, We have recently configured a Similarity Solution Definition through Predictive Intelligence. We have configured this correctly and the model has been trained and we can see the similarity examples in the backend. The model we have created is si...
servicenow washington DC catalog item Drafts
I use the catalog item Save as draft function in the Washington version, why? Some items cannot be saved. Has anyone experienced a similar situation?
Provider Notification
If a case status is changing from awaiting info to Open, then the assigned to person should be notified so that he can pick up and continue working on that case. How to achieve this scenario using provider notification.
Resolved! Create EDIT button in Widget page
NEED URGENT HELP!!! Requirement: As per below screenshot, there is an option: Edit roles. Edit roles will provide roles in Drag and drop method. Now my requirement is "EDIT ROLE" should be a Button. Not a link as shown below. The HTML Code of the wi...
