Hello everyone, I am having issues with the Question to Case feature in ServiceNow Communities Application.According to our official documentation, we need to activate the Customer Service application and use the proxy_case_creator role to create a c...
Hello community,customer has a GRC application and discovered a problem with the Execute UI action on the Indicator (sn_grc_indicator table).When we click on the Execute UI action in the Risk Workspace, nothing happens. It works fine on backend/It is...
I (and my ServiceNow vendor resource) have followed all of the steps in https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/2296909, as well as a few similar sets of instructions, several times to get A...
Hi,We have recently configured Sentiment Analysis for one of our customers and it is working when a new Case is created, but the Sentiments does not gets updated when Comments are added on Cases.Do you have any tips what could be missing?RegardsRicha
Hello,Scripted rest api returns null value with 200k status.I have a data within the interval but still I am getting null value in response. Response time is below 5sec.Can anyone help me with the possible reasons for this issue.Thanks in advance..
I'm facing an issue with Customer Information tab on the CSM/FSM Configurable Workspace, I'm able to see the tab only if Contact or Consumer or Account is filled. I want the Customer Information tab to be visible all the time and I don't see any scre...
Hi all, The requirement is to redirect my record producer to a particular page in the portal. I have added the script in my record producer script part - but seems not working. Please find below the script below. current.user = gs.getUserID(); curren...
Hello, I am facing a strange behaviour ! I have created a extended table from Case and have a workspace view configured so that agents can access oit through configurable workspace. However, I can see that the reference field search icons are not wor...
HiWhen we update fields on case form and click on Reject Button, fields are not updated.Can anyone please help me in achieving the below functionality.When user updates fields and click on reject button, fields should be updated. Thanks in advance
Hi, Is there a way we can add knowledge number to the knowledge article URL instead of sys_id without cloning the widget and creating a customized one? in our instance it shows like below: https://instance.service-now.com/csm?id=kb_article_view&sys_k...
Good morningI need to make sure that my clients can access the KBs that were created specifically for them through the Service Portal CSM in a way that each client can only view their KBs.We are creating KB with this format to differentiate:[CLIENT N...
Hello all, In CSM portal, in the notification menu, system is showing the number but when I am clicking on it. it's empty.I want to show approvals to the customer. Regards
I have been trying to find a way to create a case by using the '+' instead of interactions. I couldn't find anything to make changes to the properties such that I can have an additional option to create a case along with the interaction. I'm referrin...
Hello, I want to translate the Start and End filters in the header of the Customer Activity in the workspace.How can I do it ? Also, according to this documentation you can disable the date filters but I can't find how. Now Component Library | Servi...
