【Overview】
The configuration of sn_apptmnt_booking_service_config is complex and not user-friendly.
【Objective】
Allow users to configure appointments directly from a calendar interface.
【Environment and Prerequisites】
- ServiceNow Version: Xanadu
- Current Configuration: Using the "Appointment Configuration" module with detailed setup for appointment settings.
- Additional Prerequisites: The Walk-up Experience plugin is installed on the instance.
【Current Challenges/Concerns】
- Appointment time slots can be configured, but the process is too complex for customers.
- Looking for alternative solutions, such as enabling a calendar view, to make it easier for users to configure appointments.
【Supplementary Information】
- Figure 1: Current user interface for appointment configuration
- Figure 2: Ideal user interface for appointment configuration (with calendar view).
【Requested Advice/Questions】
- Are there implementation methods other than the standard appointment service configuration that can enable a calendar-based interface for appointment settings?
- How can we make the configuration process more intuitive for users?
