how to disable Agent Assist on the Workspace

Jitesh5
Kilo Expert

Hi,

Does anyone know how to disable the Agent Assist on the Workspace on ServiceNow?

I no longer want it to show up as a app on the workspace.

Thanks.

1 ACCEPTED SOLUTION

Harsh Vardhan
Giga Patron

when you will mention the tableName.list in application navigator you have to hit enter then it will open the list of records. 

 

i am assuming you are an admin user

 

screenshot for reference. 

 

find_real_file.png

 

If my answer helped you, kindly mark it as correct and helpful.

 

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23 REPLIES 23

i get nothing in the list when i insert  sys_declarative_action_assignment.list

The UI Components plugin is installed

All the Workspace plugin's are also installed.

I still do not have such options in my application naviagtor

Is there a vital plugin i'm missing?

I tried this on New York PDI - this works for me.

Indeed, the Applications and Modules look different in New York versus Orlando

glad it helped 🙂

 

agreed the module name could be different but the table i think, it should be available. 

 

jitesh: can you please sure you have mentioned  sys_declarative_action_assignment.list and hit the enter after that? 

Thanks Harsh, i have now managed to disable the Agent Assist.

Hi, Are there any additional plugin's i need to install on New York, so i can view the Workspace Experience, which will enable me to customize my workspace from the Workspace itself. this will also give me the contextual Side Panel which i am after to remove the Agent Assist.

On the following URL: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/concept/wor...

There is a drop down when you click on the profile picture at the top right corner. All i can currently see is Settings and Log Off. Shouldn't there be a lot more as specified in the picture on the above URL?

I have activated all the workspace plugin's and also UI component, but i'm finding it really difficult to customize my Workspace.

I have the workspace_Admin and Admin roles.