how to disable Agent Assist on the Workspace

[Jitesh5]

Hi,

Does anyone know how to disable the Agent Assist on the Workspace on ServiceNow?

I no longer want it to show up as a app on the workspace.

Thanks.

[Jitesh5]

Thanks Harsh, for your help so far.

@Harsh and @Dirk:

Are there any additional plugin's i need to install on New York, so i can view the Workspace Experience, which will enable me to customize my workspace from the Workspace itself.

On the following URL: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workspace/concept/wor...

There is a drop down when you click on the profile picture at the top right corner. All i can currently see is Settings and Log Off. Shouldn't there be a lot more as specified in the picture on the above URL?

I have activated all the workspace plugin's and also UI component, but i'm finding it really difficult to customize my Workspace.

I have the workspace_Admin and Admin roles.

[Harsh Vardhan]

are you able to see "Declarative Action" >> "Action Assignment" Module . there you can see list of records . please confirm. 

[Jitesh5]

Yeah i can and Agent Assist was in there. Thanks for your prompt answers.

[Dirk Tromp]

Hi Jitesh.

The "platform" plugins I have installed on NY and associated with  "workspace" are:

1)Agent Workspace

All-in-one app enabling CSM/ITSM agents to provide world-class service at light speed

2)Guided Application Creator

Guided app creator enables customers to quickly and effortlessly create new applications. Within a few clicks, users can transform their Excel spreadsheets into data tables, enabling them to harness the power of the platform. Through this new guided experience, users can also stand up a new workspace and/or build a mobile application, allowing them to take their data on the go.

3)Workspace Core

Core Workspace app for enabling CSM/ITSM agents to provide world-class service at light speed

Then there are the "workspace" plugins related to ITSM"

4)ITSM Workspace

(Agent workspace for ITSM)

This plugin delivers ITSM Agent Workspace feature for IT users

5)ITSM Workspace Landing Pages

(Agent workspace for ITSM)

This plugin delivers ITSM Agent Workspace Landing Pages - basic version

6)ITSM Workspace Landing Pages - Premium

(Agent workspace for ITSM)

This plugin delivers ITSM Agent Workspace Landing Pages - premium vers

7)Service Catalog - Workspace

(Request Management)

This plugin enables the support of Service Catalog in Agent Workspace.

Etc - You can filter out the same for CSM and other applications.

On the URL you mention, this is related to Orlando! These are enhanced features available in Orlando and relevant to the Workspace and an Item in the Workspace. So if you open an Incident in the workspace, then the drop-down menu under the logged-in user icon (admin) gives the same selection.

The below is in NY, same view as on Orlando - Incident on the workspace, the dropdown menu is:

Conclusion: Orlando is far more advanced than the New York release and allows better control over customizing the workspace although @Hashvardhan gives the best answer for NY release.

If you have the "platform" plugins (3) mentioned above and the relevant CSM plugins related to "workspace" then you should be able to do the same as suggested.