How to enable machine translation of knowledge articles

[Per-Kristian BM]

According to the Translate a knowledge article-document, with the correct plugins, I should be able to machine translate knowledge articles.

I should be able to machine translate article by a translate link in the article itself, or by creating an automated translation task to a group/person.

I have checked all my plugins and we have tried to troubleshoot this issue, but I can't find it.

Have anybody enabled machine translations? and if so, did you have any issues enabling it?

[Rajesh Kannan G]

You need to configure Dynamic Translation to machine translate articles. You can configure dynamic translation to use Microsoft Azure Translator Service or IBM Watson Translator Service, Follow the steps in Microsoft/IBM account requirements & Connection and credential alias requirements for configuring the respective translator service.

Regards,

Rajesh

[Per-Kristian BM]

Thanks for your response

I am one step closer now, and have found where I can enter the credentials.

Once this is done, will the machine translated related link in an article (as refered to here) pop up? or will it need to be configured somewhere? I have not seen anywhere I can enable this.

[Rajesh Kannan G]

Yes, Machine Translate button will be shown when there is a default active translator configuration but machine translation works only if you configure the respective service besides activating and defaulting a configuration.

I found this video that can help you configure IBM Watson  https://youtu.be/7OaKwxtxW6M?t=98

and this video to know about knowledge translation https://youtu.be/63v7YAM4r1M?t=290

Regards,

Rajesh

[willt2]

So just for clarification - when articles are translated, it will create a different knowledge document altogether - correct? now we'll have two separate KBs with separate KB numbers - correct?