How to remove time stamp and name from additional comments or Work notes from the Activity?

sriram 1 · ‎06-16-2025

I would like to remove the timestamp and user name from the activity log in Incident table. Could someone please help me with this?

Ankur Bawiskar · ‎06-17-2025

what's your actual business requirement?

You can always inform your customer that it's a OOTB platform behavior and train the users.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

J Siva · ‎06-17-2025

Hi @sriram 1
It's not possible.
The primary purpose of the activity log is to track who made updates and when they were made.
Regards,
Siva

sriram 1 · ‎06-17-2025

Hi Siva,

Thanks for the quick reply, There is no solution or its not recommended?.

J Siva · ‎06-17-2025

@sriram 1 No it' not possible. It's OOB behavior.

sriram 1 · ‎06-17-2025

Where can we find that behavior, UI Macros or some where.