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03-19-2025 05:24 AM
Hi,
I am unable to disable the "Open Record" UI action pop-up for non-admin users. Can someone please help me with this? Non-admin users should not open records to see detailed information about the group.
note:- "glide.ui.clickthrough.popup.direct"sys property is already made to 'false'.
Regards,
Reeshma
Solved! Go to Solution.

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03-19-2025 05:31 AM
Can you check the below thread? You should try out some of the solutions mentioned in the thread. OOB there is no role based restriction.
https://www.servicenow.com/community/developer-forum/limit-access-to-the-quot-preview-this-record-qu...
Please mark this response as correct or helpful if it assisted you with your question.

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03-19-2025 05:31 AM
Can you check the below thread? You should try out some of the solutions mentioned in the thread. OOB there is no role based restriction.
https://www.servicenow.com/community/developer-forum/limit-access-to-the-quot-preview-this-record-qu...
Please mark this response as correct or helpful if it assisted you with your question.
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03-21-2025 02:52 AM
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03-21-2025 02:57 AM
Hi,
I tried the above solutions but was unable to achieve them, such as creating a sys_popup view rule and adding "ref_decoration_disabled=true" in the field attribute.
Any other solutions please?