How to set gray colour to one particular assignment group

[Research]

Hi All Can you guide me,

How to set gray colour to one particular assignment group in incident form
When ever we select "X" assignment group in incident form it should change colour as grey 

On load of particular assignment group

Please guide me steps and any script please

Only IT Service Desk Group Should change colour as grey 
PFB

Thanks in advance.

[Rahul Talreja]

Hi @Research  ,

You can get the fields in UI policy, for this you need to be in same scope as your table is in acc. to service-now resolution.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718656

[Aniket Chavan]

Hello @Research ,

Please verify your table once for the UI policy, I can see currently you have selected some custom table so if you want to make the assignment group field read only then please select table as "incident" only then the that field will be appear for selection.

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,
Aniket

[Jyoti Jadhav9]

Hi @Research ,

Create the UI policy on the 'incident' table with the condition and set the 'assignment group' field mandatory. If there are multiple UI policies created on the "assignment_group" field then adjust the order of UI Policy. Please refer to the below screenshots:

UI Policy:

UI Policy Action:

O/P:

Please hit the like button if my suggestion has helped you in any way.
Please mark correct if my response has solved your query.

Thanks & Regards

Jyoti Jadhav