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07-11-2022 12:11 PM
Hello Community,
There is a maintain item named as 'Purchase Requisition Request (IT Use Only)' with 2 variables one variable is is_this_for_software_hardware_or_labor with dropdown options as software, hardware, GBS, services and another variable(check box) is is_software_included_in_this_purchase , here if user selects hardware , GBS, services then this software included variable should get populated , I have done these in UI policies and actions and tested it its working fine . Now if user selects other than software and checked the box of software included purchase variable then it should take yes part in workflow in that way we should write logic in if condition . please help me with this
Thank you.
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Customer Service Management
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07-12-2022 02:34 AM
Hi,
are you sure you are comparing correct value for software
Update as this
answer = ifScript(); // add this line if you have not added
function ifScript() {
if (current.variables.is_this_for_software_hardware_or_labor == 'software') {
return 'yes';
}
if (current.variables.is_this_for_software_hardware_or_labor != "software" && current.variables.is_software_included_in_this_purchase.toString() == 'true')
return 'yes';
else
return 'no';
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-12-2022 01:25 AM
Hello Mohith ,
My question is if they selects software that software included variable check box will not get populated , if they selects other than software then only that software included variable will get populated , so for first if condition the check box variable will not get populated , only other than software that particular variable will get populated . here for both if conditions it should take yes part in the workflow. Can i write in this way
Script:
function ifScript() {
if (current.variables.is_this_for_software_hardware_or_labor == 'Software') {
return 'yes';
}
if (current.variables.is_this_for_software_hardware_or_labor != "software" && current.variables.is_software_included_in_this_purchase.toString() == 'true')
return 'yes';
else
return 'no';
}
Thanks,
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07-12-2022 01:28 AM
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07-12-2022 02:34 AM
Hi,
are you sure you are comparing correct value for software
Update as this
answer = ifScript(); // add this line if you have not added
function ifScript() {
if (current.variables.is_this_for_software_hardware_or_labor == 'software') {
return 'yes';
}
if (current.variables.is_this_for_software_hardware_or_labor != "software" && current.variables.is_software_included_in_this_purchase.toString() == 'true')
return 'yes';
else
return 'no';
}
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-12-2022 02:57 AM
Hello Ankur,
Can you please say why we use toString() in line 7 .
Regards
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07-12-2022 03:52 AM
Because it's always safe when you compare with true or false
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader