I am not able to submit record producer from service portal?

[Shantharao]

Hello All,

I am not able to submit a record producer from the service portal page, I do not understand what is the problem,

I am able to submit from the native page but when I was trying to submit it from the portal page it doesn't show any error but it is showing as below submitting.......

Any ideas on this issue

[Sumanth16]

Hi ,

Are you recently upgraded to new version of ServiceNow.

In my scenario I have cloned sc_cat_item widget in portal then customized that widget.

There could be a multiple reasons for this issue.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0714462

https://hi.service-now.com/kb_view.do?sysparm_article=KB0656139

https://hi.service-now.com/kb_view.do?sysparm_article=KB0683981

Please mark it as helpful (or) correct if it fixes your issue.

Thanks,
Sumanth

[Ian Mildon]

First thing I'd check is any Catalog Client Scripts that the Record Producer is using.

[Shantharao · Accepted solution]

After a long invetigation I found a solution,

In my case this issue is comming because of Making record producer varibles mandatory on the dictionary level. so I had been created UI policies to make fileds mandatory on the record producer.