Hello Experts,We currently have a UI Action script that creates a Case record from an Interaction and establishes a mapping record in another table. The code works correctly in the following scenario:When the user clicks Create Case, it immediately c...
Hi ServiceNow Community,I hope you're doing well.I'm currently working on a use case where we want to allow external users (public users) to access a custom table (e.g., Lead table) in our ServiceNow developer instance without requiring login credent...
Hi Team, I want to remove mandatory from Resolution Notes when we are closing or resolving the case. I just want Resolution Code to be mandatory. I guess we have a UI Policy and Client Script. UI Policy:Below is the UI Policy, On this UI Policy I ju...
Hi Team, I am working on a Virtual Agent topic that uses the Now Assist Skill (NASK) in the CSM environment. The skill works as expected when tested by a user with the "Virtual_Agent_Admin" role. However, when I try to use it with a CSM user (such as...
Hi we have recently upgraded our Instance to Xanadu and while working on the Risk Assessment Form (sn_risk_advanced_risk_assessment_instance) we have observed while completing the assessment the worknotes and additional comments field are both visibl...
we have domain seperated servicenow instance(Like process vital, vital vision, global and default), in that all approval records which are under vital vision domain are updated to default domain by system.... how to get which code is updating this do...
I am newer to ServiceNow and I am having difficulty on a business rule. The goal is to add a record to sys_user_has_role for the consumer if a certain field on their csm_consumer record is updated.Using a Business Rule on csm_consumer table if the fi...
Hi Community,I’m currently exploring ServiceNow and would like to implement a complete use case in my ServiceNow Developer Instance that mimics a real-world customer journey — from lead generation to incident resolution.Here's the flow I want to buil...
How to add select option to which attachment need to download in agent workspace sidebar.?
I just got a new personal instance on yokohama version...and wanted to install CSM plugin. At first i searched for it and started installing but after a while when i searched again to see the progress it showed 0 results.But when i switch to classic ...
I have the following setup in my workspace, but I cannot view the playbook.Reference course: Playbook Advanced The purpose is to provide a user input aid when setting up an account (customer_account). I would also like to know the activities and how ...
Hi Community,I want to have a record producer show under My Tasks on the ESC Portal(To-dos page). Currently it is showing me the tasks assigned to me but i can not fill in fields or variables. SO I want that a ESC portal user should be able to fill i...
i wanted to update my email address from this (rohitsinghdafouti12@gmail.com) to the one i have used previously (rohitsdafouti@gmail.com) . But i am not able to do it . i am getting the error as i have shared the screenshot of error message . please ...
I ran a Flow that loads data from a staging table to the Case table.Now in the flow context list , the Set Time To Resolve are showing as "In Queue" without flow name in the Flow Context.If the state is Error or complete in that scenario the flow n...
Hi every one ! I'm requesting your help for a requirement from my customer :my customer has customers which can log to their website. These customers are also stored through accounts and contacts table, in service now. I'm looking for ways for- being...
