Hi,Out client has a Case Type for which Agent Assist has to be enabled on CSM/FSM Configurable Workspace. I have followed the steps provided in the link below. This still did not work. I was able to get the icon in the contextual panel. But clicking ...
Hi Team, I need assistance on the steps to raise CS ticket without informing Client.
Hey folks, I had created one custom Service Portal in my PDI. Now I want that Service Portal to be accessed only with the mentioned IP Range, let's say only for my office Wi-fi. I followed the exact same procedure as mentioned in the official Servic...
I have a requirement where i have to Move the state of the demand table record from Submitted to Qualified state. when all the task that was created in the Submitted state is closed complete or Closed skipped. I've written a After update business rul...
Hi All, We have a requirement for creating a custom button named 'Do It Later' use of this button is to move to next activity without changing current activity state. I have created a Activity Action named 'Do It Later' and made it as Client Action a...
I have a requirement to show process flow in the CSM workspace. I added stepper component in ui builder but I could not able to sync the choices between state field and choices of stepper. can anyone help me in providing steps to sync the choices and...
My university recently implemented a Software Catalog and we would like to make it available and searchable without needing to log in. We use the CSM portal (because as a university we want to allow prospective students, and the parents of students t...
I want to create 5 tasks under in "Demand Task" table and when the demand state is "Screening" eg : # short description Assignment Group Assigned ToTask 1 ...
I'm working on the CSM portal. In the Development environment, when I click on the Knowledge section and open a filter, I can see checkboxes for selecting languages. In the Quality environment,The same checkboxes are not visible, and confirmed that t...
I am on Xanadu and would like to know how to add a created by "dynamic (me)" condition to look up records on playbook "look up records" activity?
Hi I want to add search open in the attachment we have seen in the form view of every table to find attachment easily.
i have a task to see if ServiceNow has any capability to send out email for a batch of cases at once (bulk email).
I'm trying to modify reason for dispute activity in playbook workspace but it's not showing when case has been created, what should i need to do so this activity will populate as per sequence in workspace.#servicenow #playbook
hi,I see a feature called contact relationship in the accout relates lists, and can be set responsibility in here.but one I want to new record in sn_customerservice_responsibility_access_config, I found there was no new button,so could you tell me wh...
Hi Community,I am working on the my items and portals data list widget.In the activity configuration table I have added two records resolved and on Holdwhen these are clicked it redirects to a portal cases pagein that we have portal data list page wh...
