Want to understand the relationship between Install Base Items, assets and configuration item in CSM
I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.
Forum Posts
"My Lists" not showing up in csp header.
CSP header menu is set up exactly the same in lower environments and showing fine. Can anybody help me understand why "My Lists" is not showing up in Production? It was displaying at one time, but now it's not.
CSM Workspace - Set List View Dynamically based on User Login
Hi Team, I have a query whether is it possible to set dynamic list view in Workspace based on user login. For eg: If a login person is from HR group, then he/she can see only certain set of fields and not the others, similary if a person from Central...
if state is inprogress then shortdescrition should applied other wise it should Abort
if state is inprogress then shortdescrition should applied other wise it should Abort the action?var gr=new GlideRecord('incident');gr.addQuery('number','INC0000059');gr.query();if(gr.next()){ gr.state='2'; gr.short_description="if condition is...
Message Level Encryption
has anyone implemented message level encryption in servicenow instance. So basically i have written one rest message for which payload is in encrypted way. so how can we encrypt payload content and after encryption we can use that in http post method...
Error : request not sent to uri java.net.SocketException: Socket is closed on a HTTP call
Hi All, I have set up the visa spoke into the system and testing the connection through rest api . but i'm getting error as request not sent to uri java.net.SocketException: Socket is closed . Could you please help me to resolve this problem Thanks
How to show survey questions or categories based on assigned user's group or custom field?
Hi everyone,I'm working with ServiceNow Surveys and I'd like to know if there's a way to conditionally display survey questions or entire categories based on attributes of the assigned user.For example, I want to show certain questions only if the us...
Latest Additional comments are not getting insync from case to Incident
Customer comments are not syncing with the incident from the case. The scenario is: when Customer One creates a case and adds additional comments, those comments sync correctly with the incident. However, when Customer Two — who has the same roles — ...
How to edit Form fields and sections in CSM/FSM Configurable Workspace
Hi all,To edit form fields and sections in CSM/FSM Configurable Workspace, i have navigated to Native UI Case and configure --> form design--> selected Workspace and tried modifying the sections and fields, Even though i modified i could not see chan...
how to call script include in business rules what types will be used after before async or display ?
how to call script include in business rules and which types will be used after before async or display ?
CSM - Need an explanation for Product inventory, CI and Install base item
Hello All,I need help to understand how this product inventory works and how it will be helpful to customers. Please explain in detail the total structure of inventory like Product inventory, CI and Install base item. How we are using product offerin...
Historical Data SLA Manual Calculations
Hello Everyone,I’m currently working on a data migration activity where we need to calculate SLA/OLA manually, rather than creating SLA definitions.I have a few queries regarding this process:Where should we store the SLA breach status manually?For e...
DE_Duplication remaining in PENDING State after remediation
Hi team,I have some de_duplication tasks that are remaining in PENDING State after the remediation.Can someone help to handle this issue ? THanks
How to open a case in new case view from list action assignment in workspace
Hi,Have a requirement to create a list action assignment " create case " in csm workspace and if I click on it it should open the new case record form ..I have updated the payload with view details but for some reason it is not opening in the correct...
Resolved! Translation of ${catalog_item.name} in the notification subject field
I am making a notification to the user and in the subject there is the name of the Record Producer in English, I am using ${catalog_item.name} and I wanted the name of the Record Producer to appear in Portuguese, how do I do this?
