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Forum Posts

Workspace UI action

Hi Team,I have a problem That i have created UI Action for my custom workspace .It working fine.But it is not redirecting to previous Page in my workspace it staying in same page .It is working fine in normal table Form.Please helpto solve this issue...

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SoudarapuN by Tera Contributor
  • 287 Views
  • 3 replies
  • 0 helpfuls

HRSD plugins

I can not install the employee service center and case management plugins on yokohama PDI, I need help 

richardkwes by Tera Contributor
  • 236 Views
  • 2 replies
  • 0 helpfuls

ServiceNow Knowledge Base

Hello Everyone,I'm new to both the community space and my role as a Knowledge Base Administrator, and I’m reaching out with a few questions as I get started.I have a set of documented knowledge base articles that I’d like to migrate into our current ...

tlyons by Mega Contributor
  • 325 Views
  • 1 replies
  • 1 helpfuls

How to translate email script message into Germany

Hi Team, I want to translate email script message.  I have tried in Messages(sys_ui_message) module, However it is not working. I have closed case notification, in that every text got translated, expect email script one. email script is for survey. t...

Gopal14 by Tera Contributor
  • 566 Views
  • 5 replies
  • 0 helpfuls

Unable to find tab in CSM dashboard

I am exploring the OOB CSM dashboard functionalities. In the screenshots provided in the CSM dashboards in serviceNow docs, I can see the tabs like Overview, Cases by state, Cases by age, Data quality, KPIs. But in my PDI(Yokohama version), I am not ...

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Calling Script include in a report

I am working on a request for a dashboard where users can see ticket activities for assigned to and assignment group in a simple view rather than opening the ticket and scrolling through it. They would like to see the old and new assigned to and assi...

SmitP by Tera Contributor
  • 217 Views
  • 1 replies
  • 0 helpfuls

CSM Order Management Options

Hey all, I've been exploring the Order Management offerings from ServiceNow, and have received a few conflicting messages, depending on who from ServiceNow I speak to. In Vancouver, ServiceNow offers three different Order Management applications:- sn...

Joshua W by Tera Contributor
  • 680 Views
  • 1 replies
  • 0 helpfuls

Account placeholder

Hi all,  On the csm side of servicenow when I view a case the account placeholder is empty even though I selected a company after submitting the case. It also shows up the same in the backend until it assigned to agent. Any help would be appreciated ...

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JeanMunga by Tera Contributor
  • 333 Views
  • 4 replies
  • 0 helpfuls