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CSM Configurable Workspace

 When we click an order, such as ORD0004479, it should only redirect to the order page. Instead, it currently goes to the order line item. The expectation is that it should stay only in the order table.  How can we configure that, and any one can any...

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SNOW17 by Tera Expert
  • 328 Views
  • 2 replies
  • 0 helpfuls

Close Case Script - Add Work Notes

I am writing a background script to close out a large number of cases that have been stuck in the Resolved state. The script itself is fairly straightforward — it simply closes the cases and updates a few fields such as Account, Contact, Assigned To,...

Jason116 by Tera Contributor
  • 923 Views
  • 7 replies
  • 0 helpfuls

CSM - Jira integration - SLA CALCULATION

 Hello Everyone, I'm currently working on the Jira migration and need some guidance regarding Jira to ServiceNow data migration, specifically around SLA calculations. I want to understand which date/time fields we need to extract from Jira so that we...

mdshahvez11 by Tera Contributor
  • 389 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to Storing Multiple Values from json comma seperated.

Hello everyone ,I have a JOSN of watchlist users ,  in some case those can be multiple so i need to store there names and emails in a string type field ',' separated.{"size": 4,"start": 0,"limit": 50,"isLastPage": true,"_links": {"self": "-----------...

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mdshahvez11 by Tera Contributor
  • 554 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to limit the list collector choices selection

Hi All, I have a requirement where I am using a variable as a list collector in a catalog item,  where users can select up to 3 choices if they exceed the limit then they should populate the message that the limit is exceeded. please let me know how ...

Sai Akhil by Tera Contributor
  • 6253 Views
  • 6 replies
  • 6 helpfuls

Resolved! User cannot see cases from another accounts

Hi,We have a user that needs to see other cases from other accounts, we create the relationship in the Account relationships tab but the user still cannot see the other cases.Thank you and best regards  

How to restrict service portal category for a specific group

I am trying to restrict a portal category for specific group of users using "Available for" option by configuring User criteria but it doesn't seems to work. If a user has access to the catalog item under that Category he is able to access the catalo...

MariaJeromi by Tera Contributor
  • 293 Views
  • 3 replies
  • 0 helpfuls