I am not able to submit record producer from service portal?

Shantharao · ‎02-11-2020

Hello All,

I am not able to submit a record producer from the service portal page, I do not understand what is the problem,

I am able to submit from the native page but when I was trying to submit it from the portal page it doesn't show any error but it is showing as below submitting.......

Any ideas on this issue

Shantharao · ‎02-13-2020

After a long invetigation I found a solution,

In my case this issue is comming because of Making record producer varibles mandatory on the dictionary level. so I had been created UI policies to make fileds mandatory on the record producer.

View solution in original post

VigneshMC · ‎02-11-2020

Check the console logs for any errors.

Make sure you're using the latest version of catalog item widget.

Thanks

Shantharao · ‎02-11-2020

Hi Vignesh,

Thanks for the response, console log is nothing but "syslog_list.do"(system log -> All) or anything else?

How can I know whether currently using a catalog item widget is the latest one or not?

VigneshMC · ‎02-11-2020

Console log is your browser console log, you can open it up by hitting F12 key if you are using windows and go to console tab. Looks like below

To find if you're using latest version of widget, hold ctrl and right click over widget, widget name on the top should say " SC Catalog Item", if the name contains deprecated or name itself is different which means you are using either older or cloned version of widget.