I have to hide a field for everyone including admin.

ajay konduru
Tera Contributor

I have to hide the topic field on knowledge table to everyone including admin,since it is a field from system table ,I have deactivated it but still it is visible on the list view for those who had that field on the list.

How can we hide that field for everyone.

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Ajay,

Have table.field read ACL and uncheck admin overrides; check the advanced checkbox

in script section give

answer =  false;

the field will always be hidden for all including admins on list and form both

screenshot below:

find_real_file.png

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

ajay konduru
Tera Contributor

With this field im(having admin role) able to see the field on the form/list but the contents are emptied.

I want that field itself not available for the users including myself both on the form and on the list slush buckets to select or directly on the form/list.

Hi Ajay,

This seems to be out of box issue. if read acl is blocking field on form; it still shows on the list view although values won't be shown up. this 

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Snowdev3
Giga Expert

Hey Ajay,

Please go through the link below :

Hidden field still shows in Personalized List

Reset to column defaults :

  • Personalize List Columns > Click on  "Reset to column defaults"
  • This will reset the columns to default  for a user's list view.

To reset the columns to default for all the users :

  • Go to : System UI > Lists > Filter : Table is Incident
  • You will see entires for the users who  personalize the list view for incident table.
  • By deleting these entries all the users will have the list view set to default.

 Thanks

Hope this is helpful !!