I want to send notification when case work notes changes to test something like?

[GOpi21]

Hi All,

I want to send notification when case work_notes changes to test?

Can we achieve this?

Thanks,

Ram

[Peter Bodelier]

Hi @GOpi21 

Create a Business Rule trigger: Work Notes = test

Use a script to trigger an event (create this first in event registry)

gs.eventQueue('<<event_name>>', current, '', '');

Trigger your notification based on that event.

[GOpi21]

Hi Peter,

Thanks  for quick response..!

I tried to add condition in business rule but we don't have that option we have only one condition that is work_notes changes.

is there any other way to do that?

Thanks.

[Peter Bodelier]

Hi @GOpi21 

Use changes in that case.

In script use 

if (current.work_notes.getJournalEntry(1).indexOf('test') > -1){

gs.eventQueue('<<event_name>>', current, '', '');

}

[Pavankumar_1]

Hi @GOpi21 ,

you can give condition as work notes changes and in advanced condition use script to check the value is test or not.

If work notes is test then give answer = true;