Inbound Action for CSM table

Gaurav Rathaur
Kilo Guru

Please help me to create inbound action for csm table if sender email domain matches in accounts and sender is available in contact than create csm case for the user else create csm case for the primary contact of the account 

1 REPLY 1

Arpan Baishya
Kilo Sage

Hi @Gaurav Rathaur,

 

You could go through the OOB Inbound Email Action 'Create Case via property' that does something very similar to what you need. You'd see that it only creates a case if there is an existing user record of the sender.