Knowledge Product Entitlement not working for Consumers

taruntosh
Tera Contributor

‎02-22-2022 10:39 PM

These are the configurations which are perfectly working for Customer Contactfind_real_file.png

 

I have also made sure that Consumer record has asset.

That same product model of that asset, is in related product in knowledge article.

find_real_file.png

 

Also, the Consumer Service knowledge base is active and it has no related products.

 

After all these configurations, when I impersonate as that Consumer, I am able to see all the knowledge article in that Knowledge from CSP portal.

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Community Alums
Not applicable

‎02-23-2022 11:43 PM

Hi @taruntosh ,

To access knowledge bases and articles associated with a product, a user must have read or contribute access and have the product included in the user's account as an asset. For more information about assets, see Configure assets.

You will have to check the first "checkbox" too "Enable access control of Knowledge Bases based on product entitlements" just like you did it for the third one.

Rest of the configuration looks good to me.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

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