Link Email notification to Request Number on Custome Service Portal

[Andrew Kimani]

Greetings ,

I want to link email notification when a request is submitted  to notify the user that the has been  RITM created  and  when they click on the link they can view the RITM   custom  Service portal . Advice preferably using email notification scripts .

Thanks in advance 

[Andrew Kimani]

@Ankur Bawiskar do you have an idea on this

[Ankur Bawiskar]

@Andrew Kimani 

did you check any OOB email goes for this?