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How to Display error message on Request Item

Hi Team, How to display an error message on the Request Item table, when a user closes the request item without completing the catalog task (Sc task). I have tired the before update business rule with below code: var gr = new GlideRecord("sc_task");g...

maheshch18 by Tera Contributor
  • 595 Views
  • 7 replies
  • 0 helpfuls

1st line of Data in a report is not showing (list View)

Hi SNC,  We have a group of Analysts in a specific group with the report_admin role.  They originally had the admin role, however we have now restricted their view.  When they go to review/View a report certain List views are not showing the very fir...

Changing the name seen on the Chat

Does anyone know how to change the name on the Chat message box, from say Sarah Barnes to just Sarah when the chat is answered by an agent - it is obviously taking the data from the User Table, however not sure where I need to go to change it from th...

Add Parent Contact to Child Case Wishlist

I have a Requirement to Add Parent Contact to Child Case Wishlist. I have multiple case types all extending the case table "sn_customerservice_case" sn_customerservice_warrantysn_customerservice_solutions_servicesn_customerservice_solutions_partsn_cu...

Close notes required on CSM portal

Hi all, currently trying to configure my instance to require additional comments on case when closed through the CSM portal. Under the actions dropdown, there's a close case button. When clicked, it only asks to confirm that you want to close the cas...

mossalexr by Tera Contributor
  • 575 Views
  • 6 replies
  • 0 helpfuls

Notification with yes/no button

Hello All,I wanted to create a notification and send through a schedule job to all the active group managers to confirm whether they are still using those group or not. In notification body, I wanted to create yes/no button so that if they click on y...

workspace

Hello, I added this script in workspace client script to modify an appointment from the calendar it displays the calendar well but it does not make the modifications in the table sn_apptmnt_booking_appointment_bookingfunction onClick(g_form) {var inc...

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Create a case from inbound email action

 @Ankur Bawiskar  @Sandeep Dutta @Hemant Kumar ChScenario:If Customer sends an email to xyz@servicenowdevelopers.com it should automatically create a case and route to Agent Workspace for Agents to work on that case. Can anyone assist on this one? 

transform maps

Design:Create a catalog item with name : Update date of giftcardCatalog: Human Resources CatalogShort Description: Reimporting a date of giftcard receivalDescription:How does it work:Download the data template from the link belowEnsure to fill the HR...