Which API do I need to create a new case in ServiceNow
I would like to use an API to create new cases to reach out to external customers. Which API would work best for this?
Forum Posts
display SLA timer in csm case list view
I have some users who would like to see the remaining SLA time when viewing a queue or list of unassigned cases in the agent UI. San Diego added an SLA timer: https://docs.servicenow.com/en-US/bundle/sandiego-it-service-management/page/product/servic...
how can i remove tabs from manager workspace
hi we want to delete remove tab from schedule module in manager workspace. and i also want to know how can i create records in overview and active assessment tabs . can any one help on these things Thanks in advance Regards, Haritha
Resolved! Approver tab is not displaying approver name after knowledge article is published
Approver name is not showing in approval tab after clicking on publish for knowledge article.We are using OOB workflow so its working proper. Can anyone please tell me what is the issue.
How to provide Tags on the case lists and case forms in servicenow?
As Fulfillers how can he able to provide Tags on the case lists and case forms. 1.want to see the column "Tags" in the default layouts of the case list 2.want to see the assigned Tags directly on the Case Form (default layout) Thanks in advance. ...
What is Difference between Asset and Sold Product in CSM
Hi All, I m trying to find out difference between Sold Products & Assets As I know : The whole Install Base setup with Sold Products is focused on digital services, which are different from physical products and assets, because they are deployed in...
CSM Workspace : Hide activity stream based on condition.
Hi Everyone,I want to show/hide activity stream on CSM workspace based on some condition.I know if we remove the activities formatter from the workspace view it will be removed in the CSM workspace too. Keeping this logic in mind I created two views ...
Resolved! In Virtual agent for CSM, how to show cases opened by me under Check Case status.
Hi, How to show cases opened by me under Check Case status topic. Currently, OOB Check Case status topic shows all the cases present for other users as well, but I want to show only cases opened by me to check case status. Your suggestion is much app...
Resolved! Order Management via CSM Portal
It may be too early to ask this question, but I have many ServiceNow customers asking for the ability to raise orders via the CSM portal. I was very excited to see the updates/new functionality about Order Management in San Diego but per the docs th...
Resolved! How to add help text to fields in records shown in agent workspace
Hi, I have requirement to show help text on each field of a incident record in agent workspace. I achieved this in native ui where I have added help text to each field. But same has to be done on Agent workspace. Please help. Thanks in advance
How to give Multi select in cascading filter , if this is not possible , how to achieve this using custom interactive filter?
Hi Guys , I created a cascading filter on a database view and placed on a dashboard. The hierarchy is 1.User- To select any user from user table 2.Account - The Accounts are only in which the user is part of But now the requirement is to select multi...
How to update incident record in widget
I am new to servicenow portal I have to update incident record in widget by using client side ,server side scripting,i need some mandatory fields like callerid,shortdescription,description to update of any incident record please help me out from this...
Reporting on Case metrics
I need to set the Action status of a Case to 'Needs Attention' and autoclose to 'False' whenever the resolved case resolution is rejected by the user on the portal. How should i achieve this? Also, the corresponding record change needs to be captured...
Resolved! GlideElement.canWrite() dependend on table?
Hi Community!I try to figure out why on my custom table which i extended from sn_customerservice_case and has no own ACLs on it following code is not working as i would expect: var record = new GlideRecord('sn_customerservice_standard_case'); record....