Presences in case - Agent workspace
Is there a way to see if someone else is viewing the same case as you in Agent Workspace?
Forum Posts
Adding new Language :
Adding new Language :We added language plugins for two languages (Japanese and Chinese). Those plugins installed translations for all labels in the sytem, and also added language mechanism for those articles to knowledge articles. We need to add add...
Resolved! unable to add child incidents to parent incident
unable to add child incidents to parent incident.
Resolved! CSM + ITSM - possible for customers to work on Incident, Changes and Problems
Hi community, I need your advice if something is possible OOTB or if someone maybe came across a similar scenario. A provider A has a customer B this customer wants to work on Incidents, Changes and Problems via CSM, together with the provider. So ex...
Add custom button in TinyMCE HTML editor toolbar
we need to add a custom button to the TinyMCE HTML editor's toolbar. This button should perform a specific function when clicked, allowing users to easily execute a custom action while composing or editing content.Please let us know how to add the cu...
How to update valid date of knowledge article when user click the republish button
Hi Team, How to update the valid date automatically of knowledge article when the user clicks the republish button. Example: Valid date of the knowledge article is 2023-08-02 The user click's the republish button on 2023-08-17, and the valid date aut...
Account Code field not iterating
Hello,We are having an issue with our Account Code field. Basically when we go to add a new account, the Account Code is automatically populated. However, it is read only and within the past couple of days it has started generating codes that already...
Error message on request item when user closes the request item record without closing the sctasks
Error message on a request item when the user closes the request item record without closing the catalog tasks.
Resolved! What is the pricing of CSM?
What is the pricing of Customer Service Management?
Is it a good practice to duplicate/copy spoke actions from the integration hub?
I am currently performing a Salesforce Integration for one of my clients. However, the Salesforce spoke has an existing query, and I would like to change that, but the action is read only. Do I duplicate the action and proceed? Is this a good practic...
Hi All, I have created Reports in UI builder but it is captured 4 times each report please help me
Hi All, I have created Reports in UI builder but it is captured 4 times each report please help me i want to one time each report. Ex:
checkbox is not visible under the work notes in incident
after upgrading the instance check box is not visible under the work notes in incident.
is it possible to open a record inside a workspace from a server script?
i was thinking of calling a script include from a servicescript. the reason i want to do it from a server script is because i need to use a timer and some very specific functions that i cannot use in ui builder via uxf action/declarative action. ser...
create a report to know how long a case has been waiting in the queue
I need help in creating a report to determine the time between a case has been assigned from the time its escalation has been approved
Story/Feature communication
Hi, I'm curious to know how other companies communicate minor releases to their internal ServiceNow users.We are a fairly large company that are constantly running in sprints, to develop stories/enhancements/features/fixes into our environment. Large...
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