Location reference is not showing any hierarchy associated with Contact record

[Community Alums]

Hi,

In the case form, I have a reference field contact.location trying to show the location of the contact but it doesn't show up. 

I could see the location record associated with the contact record in the cmn_location table. 

It looks like there is a difference in the reference field in the contact form versus Location>contact related list. How to add the location to the reference field so I could add this to the case form?

Please assist.

[sachin_namjoshi]

You can add contact location by dot walking like below in form layout of case form.

Regards,

Sachin

[Community Alums]

Hi Sachin,

Yes, that is what I have now but no data showing in location reference field. Please see below screenshot

[sachin_namjoshi · Accepted solution]

If you see ref qualifier of location field, you will see that it's pulling data using below qualifier

Location data comes from sn_customerservice_contact_relationship table for account mentioned in your customer case.

Regards,

Sachin

[Community Alums]

I needed to set the account and the company correctly. After doing so, it worked. Thank you