Make Attachment Mandatory in incident form.

Naveen87 · ‎09-16-2019

Hello Guys,

I have a task to perform ,

In incident form, attachment must be mandatory on submit.

If there is no attachment then a error msg ("Plz add an attachment")..

This attachment should be stored in sys_attachment table after submittion.

Plz help .

AbhishekGardade · ‎09-17-2019

Hello Naveen

You need to use hasAttachments and I guess you are using hasAttachment. You missed s at the last

Later I have modified the code and may be thats why its not woking. Check out the udpated code:

(function executeRule(current, previous /*null when async*/) {

gs.addInfoMessage("Result:"+current.hasAttachments());

if(current.hasAttachments() != true){

gs.addInfoMessage("PLease add an attachment");

current.setAbortAction(true);

}

})(current, previous);

Please mark as Correct Answer/Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

Thank you,
Abhishek Gardade

AbhishekGardade · ‎09-17-2019

Welcome!! I guess you marked correct answer to ankur's post.

go to filter Navigator, type sys_attachment.list and add condition as below : YOu need to paste incident sys_id their

Thank you,
Abhishek Gardade

Naveen87 · ‎09-17-2019

Hi ,

Looks like only 1 answer can be marked as correct.

I have marked yours because i got your code 1st.

Thank you so much..

I'm new to Snow development and team is giving me simple task to perform and understand.

So looking forward to your replies on my new task and quries.

Thank u .

AbhishekGardade · ‎09-17-2019

you will see my reply Always!!!

Thank you,
Abhishek Gardade

Ankur Bawiskar · ‎09-17-2019

Hi Naveen,

Attachments are by default stored in sys_attachment table this is out of box functionality

for your requirement have before insert/update business rule on incident table

which does this

sample script below

if(!current.hasAttachments()){

gs.addErrorMessage('Plz add an attachment');

current.setAbortAction(true);

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Naveen87 · ‎09-17-2019

It's working fine.

Thank u