Modify the Notifications Body with Variable details that are filled by the User.

Insider · ‎08-10-2022

After all request forms are submitted, update the description of the case that is generated with all of the variables filled out by the requester on the form.

Add 'Description' to all notifications that go to the fulfiller. This should be done in all notifications. This should be shown in the 'request summary' section of the notification.

Note* Description field on case form is Hidden.

Can we use Script include for this or the Script on the record producer can do this?

Insider · ‎08-10-2022

Case is created from SP portal, so the fields the user fills must be added in the Description field and this Description should be added in the email Body.

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Anil Lande · ‎08-10-2022

Can you please share how the case is created by end user?

What you tried and what is not working?

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Thanks
Anil Lande

Insider · ‎08-10-2022

Case is created from SP portal, so the fields the user fills must be added in the Description field and this Description should be added in the email Body.

Insider · ‎08-11-2022

Hello Anil.

Any help on this please?

See the detailed explanation of the issue here.

Add all fields submitted by User on Case form to a single variable - Customer Service Management - Q...