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Need to change the table of Response template in Contextual side panel of CSM configurable workspace

Archana33
Tera Contributor

‎09-12-2024 12:56 AM

Hi,

Current configuration of Templates in CSM/FSM Configurable workspace takes templates from 'sys_template_list' table. We need templates to be taken from 'sn_templated_snip_note_template_list' table.

Response Templates in Agent Workspace home takes templates form 'sn_templated_snip_note_template_list' table.
Need to implement the same configuration in CSM/FSM Configurable workspace

Appreciate any help to achieve this. 


Thanks,
Archana K

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