Need to copy attachments from Case form to the Email which we send from the case

Community Alums
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Hi Team,

 

IF you see below there is an attachment attached to the case form. 

 

find_real_file.png

 

Our requirement is , once we click on the the 3 dots and select "Email",the attachments which are here should get copied to the email form as below:

 

find_real_file.png

1 ACCEPTED SOLUTION

Harish KM
Kilo Patron
Kilo Patron

Hi check the answer here

https://community.servicenow.com/community?id=community_article&sys_id=15fc554edba4d010414eeeb5ca9619c0

Regards
Harish

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1 REPLY 1

Harish KM
Kilo Patron
Kilo Patron

Hi check the answer here

https://community.servicenow.com/community?id=community_article&sys_id=15fc554edba4d010414eeeb5ca9619c0

Regards
Harish