We have customers set up to be able to view their Case records via the SNOW CSM Portal, but they only see Additional Comments (Customer Visible) in the activity stream. We would like to enable them to see the sent/received emails as well.
I have included their role within the UI Properties for Sent/Received Emails, but this is not working. I don't really want to go down the path of copying the emails into the customer visible comments.
Can anyone provide suggestions?
