'New' button is not available in the lookup window of the field referencing to customer_contact table.

[Rushikesh Mandh]

When the lookup icon is clicked for any field referencing to customer_contact table, 'New' button is not available despite having 'Create' access to logged in user. It is not available even to system admins. It is available in list view though. Any idea why it's not available in lookup window? There's no configuration done on list control level. @stijn.verhulst

[Chuck Tomasi · Accepted solution]

FYI - A response to this post was featured on the Community Live Stream video. I invite you to watch the episode.

Video: Community Live Stream - 2019-10-14 - Developer Community - ServiceNow Community

[Rushikesh Mandh]

Thank you Chuck! That helped! Apparently one of the 'New' UI actions on the 'customer_contact' table was excluded from 'Reference List' view through 'UI Action Visibility' for a reason! 🙂