New button is not working in CSM Workspace in SimpleList page

[Arun98]

Hi Experts,

In CSM Workspace, New button is not working when I click on it is not allowing me to create new record.

Thanks

Arunkumar

[JSM91]

Also having this issue, but with Knowledge. I've tried adding the New Button Clicked event handler while using both static and dynamic routing variables, but all have failed. The UX Screen record looked correct, as well as the list action config and the OOB scripts. The export button works like it should, but the new button does absolutely nothing. If use the agent workspace list to get to Knowledge, then the button functions correctly there as well. The only thing I can think of is potentially this (?):

However, any attempt at changing this value reverts upon refresh. Am I just missing something or is this a legit issue? 

[Aitor Cabello]

Good afternoon @JSM91 ,

I have the same issue. Were you able to fix it?

Thanks in advance

[AijaRe]

@JSM91 , did you manage to find a solution?
I am having the same issue.
I also found the Action assignment linked to failing button and it is failing because it routes to some "modal_page".

I am thinking to route it to Create New Record just like Global Action Assignment does (the one that excludes kb_knowledge), but afraid this will break something else.