On-call Scheduling notification-

[arpita roy1]

Hi All,

I have a requirement for on-call schedule for roster.

I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then

• if a incident is raised in shift A should be assigned to a person who is working in shift A.
• an email notification should be sent to the person to whom the incident is assigned.

I want to sent a roaster whenever a shift is created or updated

if user accepts the roaster a confirmation should be sent to the manger of the group and the user who has accepted the roster.

Please help if anyone is aware of this requirement and can help with full details about this functionality

[arpita roy1]

Hi Ashutosh,

When the incident is raised the assigned to is not automatically poupulated.

[Ashutosh Munot1]

HI,

It will not automatically populate when it is raised. It will send notification, sms or voice. Then the person who gets this notification , sms or voice needs to acknowledge that. If he does then it will populate his name directly in assigned to field.

Thanks,
Ashutosh

[arpita roy1]

[arpita roy1]

i want this calender to sent to the whole group. with there respective shift details whenever i click on send subscription button

[arpita roy1]

I tried by raising an incident its not sending any acknowledgement mail to the person online for that particular shift.