Hi All/ @Ankur Bawiskar / @Sandeep Rajput , What is the OOB behavior if user is not present in system & HR agent click skip verification how opened for, Subject person fill will be populated ? Let's agent want to manually enter the user name which is...
Tables extended from a case cannot be updated from the CSM workspace.sn_customerservice_tr_case is a table extended from case. ACL is not set.
Hi Everyone,Below is my flow: step 10&11: I am executing parallelly "Ask for approval" and update its state as "No longer required" for that i have create approval record with passing group record reference and assign to one of the group as bell...
Hi everyone, I'm attempting to use Robust Transform to process an Excel file and do the following in this order:Using a contract number on the Excel file, create a contract on ast_contract if one does not exist.Using the computer serial number on the...
On the case record we have attachment icon, and while preview the attachment it is showing an error but I want to preview the file before downloading is there any possibility? In the attachment table, the file content type is application/octet-stream...
The "Related Search Results" are coming up empty regardless of what's typed in the Short Description for the Case. I've tried Default Sources and every other available selection in the drop down and continue to get the same "No matching..." result. ...
I have the Email Template icon works fine on my PDI but in dev instance i added it using the UX Screen Collection "Email Template" and add a new record in UX App Route so it appears but with doing nothing. So anyone can help on this, how can i make t...
Hello! I have a variable set called "data_options" that has variable called "choice" which contains 7 choices. The variable set used by 3 service catalog item (A,B,C). We need to hide one of the options from the choice variable for catalog item "A". ...
I want to have my Case Number change color based on Business Elapsed Time. Lets suppose if the business elapsed time is >75% the Case Number should appear Red on the list view on Workspace.I tried using Field Styles but it is not working on Workspace...
HI Community, How can we setup the schedule from mon (2am) to sat (2am).I need to run the sla from monday 2am till sat 2am no stopping in-between hours.Is it possible to do so? Thanks in Advance
Hi everyone,I’m working with ServiceNow’s Customer Service Management (CSM) portal and would like to enable end users to escalate their own cases directly from the portal. Currently, I understand that cases are typically escalated by support agents, ...
Hi community, When i use openFrameAPI.openCustomURL('/now/cwf/agent/home') to open CSM workspace, i meet a problem.When i run openFrameAPI.openCustomURL('/now/cwf/agent/home') out of CSM workspace, i can open CSM workspace successfully, but when ...
I have a table with four fields: Knowledge Base, Domain, Groups, and Users. The Groups and Users fields are list collectors. I need to create a database view or report that displays each user and each group as a separate record. Example : At Presen...
Hi All. Not quite sure if this question realy belongs to the CSM Forum or my be better addressed in another forum. So please excuse if that's the case. I'm currently looking at better ways of creating operation handbooks and process guidelines/handou...
From what places in SN can an agent create a case? (Choose three.)o Customer Service Applicationo Contacto Accounto Chat which is the correct option ?
