On-call Scheduling notification-

[arpita roy1]

Hi All,

I have a requirement for on-call schedule for roster.

I want to send an email notification to a person working in a particular shift. If a group A is working in Shift A- 6am - 2pm then

• if a incident is raised in shift A should be assigned to a person who is working in shift A.
• an email notification should be sent to the person to whom the incident is assigned.

I want to sent a roaster whenever a shift is created or updated

if user accepts the roaster a confirmation should be sent to the manger of the group and the user who has accepted the roster.

Please help if anyone is aware of this requirement and can help with full details about this functionality

[Ashutosh Munot1]

Hi,

Wait do you want to send notification, sms and voice to the person in schedule right?

when notification goes out? do you want to include this table?

Thanks,
Ashutosh

[arpita roy1]

I want to include this notification and when i click on send subscription  "On-Call Subscription"  this notification is sent

[arpita roy1]

can we customize this table.

[Ashutosh Munot1]

HI,

Yes this can be edited, Can you go to email logs and check which notification is this? Name of the notification please.

This i believe come from email script called in that notification.

Thanks,
Ashutosh

[arpita roy1]

This is the notification that was triggered for on-call schedule "On-Call Reminder".