Options to change theme are not appearing in user preferences

Go to solution
lucasjt
Tera Contributor

‎11-10-2023 09:25 AM

Going to preferences:

lucasjt_0-1699636791799.png

The option to change the ServiceNow theme is not appearing:

lucasjt_1-1699636938498.png

This is a client instance. This is the third time he has opened an incident to complain about this!

0 Helpfuls
  • 2,567 Views
1 ACCEPTED SOLUTION

Go to solution
Sagar Pagar
Tera Patron

‎11-10-2023 09:37 AM

Hi @lucasjt,

 

Make sure that the glide.ui.polaris.dark_themes_enabled system property is set as true.

 

if yes, try by setting as false and the as true. After that log-out and re-login. It will solve your issue.

 

If my response helps you resolve your issue. Kindly mark it as helpful & correct. It will be helpful to future readers! 👍🏻
Thanks,
Sagar Pagar

The world works with ServiceNow

View solution in original post

5 REPLIES 5

Go to solution
Not applicable

‎04-24-2024 08:33 AM

From Theme Builder 2.0.1, we can define color alternative called "Palette". To create it, switch in "Manager" mode and open the option "Add alternate color palette".

 

Doc : https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/navigation-a...

 

Release Notes : https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn...

0 Helpfuls