Resolved! What is the default configuration to close cases automatically
In how many days resolved cases close automatically by default?
Forum Posts
how to create a text box on click of a button in service portal?
Hi guys!! I need to create a custom widget which is a button on csm portal. On click of a button , a text box should appear and it should contain an 'Ok' button at the end. On the click of 'Ok' button the text box should close and show an info messag...
Resolved! How to create Problem Task automatically when problem record is moved to Root cause analysis state using flow designer ?
How to create a Problem Task and populate description of problem automatically when problem record is moved to Root cause analysis state using flow designer ?
How to set auto redirect external customers CSM Portal
Hi Team, I have created CSM users and added users to sn_customerservice,customer Role. I need to redirect customer to directly CSM portal whenever login . Could you please provide me the solution for this .is there any oob script availableor do we ne...
How to add "Description" field to a case in CSM Portal.
Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...
Need to add delay for Business rule in scoped application
Hi experts, Need to add delay to the business rule in scoped application. using the business rule I am creating the records before creating the records it should wait for some time. for that wait I used the below scripts. script1: var when = new Gli...
Resolved! CSM exam preparation
Dear experts, I would like to have your opinion here, kindly suggest the keywords which I should try and understand or focus more on CSM to get through the CIS exam. I have been struggling on this for a long time, hope to find some real inputs to cra...
When major incident state is rejected I can see still priority is p1, How to make it default value ?
When major incident state is first proposed and then rejected I can see still priority is p1 (no change) , How to set it to default value ?
Get Time part from a Date/Time Field
Hi, Is there a way to get the time part of a Date/Time field and store it on another Time field. Regards, In this example extract the time from Scheduled Start and store it into Expected start hour.
Resolved! How can agent record his time worked on the case.
We want agents to record worked time against their name on a particular case. How to achieve that?
Resolved! Why we have two portals in CSM?
What is the difference between customer portal and customer service portal in CSM?
Scripted REST API Error response detail
Hi, Can anyone provide all the error response codes for rest api ? Do we have any service now document or url for this?
Additional comment and work notes journal fields
How to Show both Additional comment and work notes on the form in default view. also is there any way if i can rename this additional comment for my scope application and it won't affect on other tables like incident, problem etc.
Flow Designer Support: Updating Asset States by changing the State of the Account.
Hi guys I created a State field on the Account Record called Account Journey State. I want to create a Flow that finds all the Assets of an account for which Account Journey State has changed and update all the associated assets Site Install State ...
Resolved! How to change SLA choices?
Hello Everyone, I need to remap the SLA's.. Present the choices are "Critical, Same Day, 2 Day, 5 days,10 days, 30 days". I need to change it to "P1, P2, P3, P4". P1 - 4 hours, P2 - 5 days, P3 - 14 days, P4 - 25 days. Can I add new choices "P1, P2, ...
