Please help me, how do I change the display format of the phone number in the workspace?

k-yoshitomi
Tera Contributor

‎09-10-2024 11:07 PM

Dear Experts,
I am new to Servicenow and English. Sorry for my poor English.

How can I remove the notation “+81” in the red frame area?

I set “glide.phone_number_e164.display_national” etc. in “sys_properties.list” but it did not work.

スクリーンショット 2024-09-11 141713.png

Thank you, brothers.

Yoshi

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Sid_Takali
Kilo Patron
Kilo Patron

‎09-11-2024 10:24 AM

Hi @k-yoshitomi 

The phone number format for this data type is controlled by system property "glide.phone_number_e164.display_national".

This system property provides 3 values, all, user and false, to control the phone number format.

  • false: the system does not display phone numbers in local format (phone number will be displayed with a country code in the front)
  • all: the system always displays phone numbers in a local format no matter which country is selected
  • user: the system only displays phones number in a local format when the local settings of the currently logged-in user match the country that is selected in the country list of this "Phone Number (E164)" field.

https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/field-administrati...