Purpose of registration code and Account Code fields in customer_account(Accounts) table
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08-11-2019 07:18 AM
Hi,
What is the purpose of the following OOB fields in Accounts(customer_account) table in Customer Service(sn_customerservice) module?
1. Registration Code
2. Account Code
We're importing account information from third-party sources. In this case, which would be appropriate field to map Customer ID?
Folks here, please share the way you've utilized above fields and use-cases.
Thanks.
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Customer Service Management

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08-11-2019 07:28 AM
Hi ,
Purpose of registration code:
A unique code for this account. The customer administrator can provide this code to customers for use when requesting a login on the customer portal. The registration code provides a method for validating the customer and the company before the login request is granted.
Enter an alphanumeric code in this field or click the Generate Code icon to generate a unique code.
Account Code fields in customer_account(Accounts) table:
The com.snc.cs_base.last.generated.code.tree.path system property stores the Account Code value for the most recently created customer account in the Account (customer_account) table.
When you create a new customer account record, the system uses this property to determine a unique account code value for the account. The property is then updated with this latest assigned value so that the next account code value can be set as a unique value for the next account record insert.
If my answer is help you please mark it as helpful and correct.
Regards,
Pratiksha
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08-11-2019 07:45 AM
Thanks Pratiksha for the response.
I'd wish to listen to the use-cases around this fields. Could you please share how you used these fields in real-time scenarios.
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01-16-2022 06:34 AM
Hello,
Please share the details about the below question.
I'd wish to listen to the use-cases around this fields. Could you please share how you used these fields in real-time scenarios.